Service Technician II

About the Role

Performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories under general supervision. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction while promoting products and services.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under general supervision
• Analyze, diagnose, and resolve customer HVAC problems courteously, professionally, and accurately
• Service heating, air conditioning, ventilation, and refrigeration equipment and accessories
• Inspect equipment and perform diagnostics to identify potential problems and prevent breakdowns
• Complete routine maintenance and equipment cleaning as required
• Deliver and remove parts and equipment needed for service work
• Record all required information on customer calls using a hand-held device; complete forms and paperwork accurately
• Collect payment from customers
• Communicate with dispatch to provide accurate status updates on activities and availability
• Deliver excellent customer service and sustain high levels of customer satisfaction
• Promote products and services; generate and report replacement product sales leads
• Maintain and account for company property, vehicles, and tools
• Represent the company professionally, honestly, and ethically
• Follow standard procedures, maintain vehicle stock, return defective warranty parts, and replenish supplies
• Perform similar or other duties as assigned
• Maintain regular, reliable attendance

Requirements

• High school diploma or GED with additional training and 4+ years’ experience in HVAC
• Technical training certification required
• All valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area
• EPA and safety certifications required
• Skilled at servicing heating, air conditioning, ventilation equipment, and related accessories
• Proficient mechanical aptitude and ability to operate necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting electrical, refrigerant, and duct systems
• Proficient at starting up and balancing airflow, aligning belts and pulleys with little to no supervision
• Proficient at installing basic duct fittings
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Strong time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed

Skills

• Ability to stand, walk, climb ladders, and maneuver in attics, basements, and crawl spaces
• Ability to continually climb, balance, stoop, kneel, crouch, and crawl
• Ability to work in hot, cold, outdoor, indoor, dry, humid, slippery, and congested environments, including heights
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds