Service Technician II

About The Role

The Service Technician II plays a critical role in ensuring the optimal performance and reliability of equipment and systems for our clients across the United States. This position involves diagnosing, repairing, and maintaining a variety of mechanical and electrical systems to minimize downtime and enhance operational efficiency. The technician will work both independently and as part of a team to deliver timely and effective service solutions, often in dynamic and challenging environments. A key outcome of this role is to uphold high standards of safety, quality, and customer satisfaction through expert technical support and proactive maintenance. Ultimately, the Service Technician II contributes to the company’s reputation for excellence by providing dependable service that meets or exceeds client expectations.

Responsibilities

• Perform routine and complex maintenance, troubleshooting, and repair of mechanical and electrical equipment at client sites.
• Diagnose system malfunctions using specialized tools and technical manuals to identify root causes and implement effective solutions.
• Document all service activities accurately, including parts used, labor hours, and service outcomes, ensuring compliance with company policies.
• Communicate clearly with clients to explain technical issues, recommend preventive measures, and provide guidance on equipment operation.
• Collaborate with team members and management to improve service processes, share knowledge, and support continuous improvement initiatives.

Skills

• Proficiency in interpreting technical documentation and schematics is essential for accurate troubleshooting and maintenance.
• Strong communication skills are used daily to interact with clients and team members, facilitating clear understanding and efficient problem resolution.

Preferred Skills

• Familiarity with computerized maintenance management systems (CMMS).
• A solid understanding of safety protocols ensures that all work is performed in compliance with regulatory standards, protecting both the technician and the client’s assets.