Service Technician II

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience.
• Perform pre-deployment end to end testing of all upgrades and major modifications.
• On-site installations of software upgrades and major modifications.

Requirements

• A high school diploma or equivalent.
• Familiarity installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communications skills.
• Working knowledge of IP addressing equipment.
• Excellent problem-solving and analytical skills.
• Excellent time management skills.
• Positive attitude and strong work ethic.

Qualifications

• Certifications in enterprise grade CCTV and Access Control systems are a plus.

Skills

• Technical proficiency with low voltage electronics.
• Experience with electronic security solutions.
• Ability to troubleshoot and resolve application issues.
• Knowledge of Microsoft Office.
• Strong communication skills.
• Problem-solving and analytical skills.
• Time management skills.

Benefits

• Comprehensive benefits including highly competitive salary.
• Company training and industry leading certification program.
• Company vehicle and cell phone.
• Medical, dental, vision, and life insurance.
• Short and long-term disability coverage.
• 401K with a 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Employee discounts on travel, equipment, and more.