Service Technician II

About the role

Securitas Technology, part of Securitas, seeks a technically minded individual with experience in low voltage electronics specializing in electronic security solutions. This role involves providing service on STC products at customer sites, handling post-installation issues, and performing special project work.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end-to-end testing of all upgrades and major modifications
• On-site installations of software upgrades and major modifications

Requirements

• High School diploma or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Qualifications

Minimum requirements include:

• High School diploma or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic
• Certifications in enterprise grade CCTV and Access Control systems a plus

Skills

• Technical proficiency in low voltage electronics
• Knowledge of commercial security systems
• Microsoft Office proficiency
• Effective communication skills
• Problem-solving abilities
• Time management skills

Benefits

STC offers comprehensive benefits including:

• Comprehensive medical, dental, vision, and life insurance
• Short and long-term disability coverage
• 401(k) with a 60% match up to 6% of salary
• Paid vacation, holiday, and sick time
• Company vehicle and cell phone
• Company training and industry leading certification program
• Exceptional growth opportunities
• Wide variety of employee discounts

Pay

Competitive salary offered

Schedule

Flexible schedule to accommodate customer needs

Company

Securitas Technology is a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance, and Helpfulness are demonstrated daily by our employees to our customers and the communities we serve.