Service Technician II

About the role

Securitas Technology, part of Securitas, seeks a technically minded individual with experience in low voltage electronics specializing in electronic security solutions. This role involves providing service on STC products at customer sites, handling post-installation problems, and performing special project work.

Responsibilities

• Respond to trouble tickets to ensure application uptime and system performance
• Work individually and as a team to diagnose and resolve application issues
• Execute preventative maintenance tasks to maximize application availability and identify system faults
• Perform routine configuration changes (user permissions, application configuration, etc.)
• Document all system modifications through a digital change control tracking system
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non-technical audience
• Perform pre-deployment end-to-end testing of all upgrades and major modifications
• On-site installations of software upgrades and major modifications

Requirements

• High School diploma or equivalent
• Familiarity installing and troubleshooting low voltage equipment
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Strong working knowledge of Microsoft Office
• Strong written and verbal communications skills
• Working knowledge of network communications and IP addressing
• Excellent problem solving and analytical skills
• Excellent time management skills
• Positive attitude and strong work ethic

Qualifications

• Certifications in enterprise grade CCTV and Access Control systems a plus

Skills

• Technical proficiency in low voltage electronics
• Commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms
• Microsoft Office suite
• Network communications and IP addressing
• Problem-solving and analytical skills
• Time management

Benefits

STC offers comprehensive benefits including highly competitive salary, company training and certification programs, company vehicle and cell phone, medical, dental, vision, and life insurance, short and long-term disability, 401K with a 60% match up to 6% of salary, paid vacation, holiday, and sick time, educational assistance, exceptional growth opportunities, wide variety of employee discounts, and a positive work environment.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate customer needs.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance, short and long-term disability, 401K with a 60% match up to 6% of salary, paid vacation, holiday, and sick time, educational assistance, and a positive work environment.