Service Technician II

About the role

The Service Technician II is a key associate in providing an outstanding customer experience while ensuring cost and expense controls. This role works on the Property Management team to inspect, troubleshoot, and repair various systems and components in our Progress Residential single-family homes. Additional residential maintenance and repairs are required as needed.

Responsibilities

• Quickly assess situations and determine appropriate steps to resolve service requests while providing outstanding customer service.
• Perform scheduled and unscheduled/emergency preventative maintenance, inspections, and service requests, including replacement and modifications of equipment or systems such as:
  • Electrical, plumbing
  • Appliances
  • Water irrigation systems
  • Stairs, gates, fences, patios, railings
  • Tile, carpet, and flooring
  • Roofing, gutters, fasteners
  • Interior/exterior lights and ceiling fans
  • Fireplaces and gas fixtures
  • Shutters, doors, cabinets, windows, sliding glass doors, and locks
  • Leaks
  • Drywall and painting
  • Pool areas, tile, hot tub/spa, pool furniture
  • Other service areas as required
• Diagnose and troubleshoot basic HVAC items, including thermostats, batteries, and filters.
• Report all major repairs or replacements prior to any expenditure of funds.
• Always be aware of the property’s condition and take immediate steps to correct any unsafe conditions.
• Conduct all business in accordance with company policies, procedures, and all state and federal regulations (e.g., Lead-Based Paint, ADA, Fair Housing, HAZCOM Program OSHA).
• Uphold all workplace safety standards and practices.
• Complete service requests in a professional and timely manner.
• Maintain regular attendance and excellent punctuality.
• Follow the Fleet vehicle maintenance schedule and keep an organized and clean vehicle/workspace.
• Adhere to all Fleet policies and procedures, as this role is considered Safety Sensitive.

Requirements

• High school diploma or equivalent required.
• Technical College or Trade Program with HVAC Certification preferred.
• Valid Driver’s License in the working state.
• Minimum of 3 years’ experience in general service and maintenance (painting, plumbing, carpentry, electrical, drywall repair, etc.).
• Must have your own tools required to perform ongoing service in a residential environment.
• EPA Certification required.
• Minimum 2 years’ experience repairing all makes and models of residential appliances in customers’ homes preferred.
• Ability to maintain, inspect, diagnose, and troubleshoot typical issues and repair or replace defective equipment or components on standard household appliances preferred.
• Ability to install all makes and models of residential appliances preferred.
• Available for on-call service, weekends, and evenings as needed.
• Previous experience in either the single-family or multi-family rental industry preferred.
• Ability to work and cope well under pressure, meet multiple and sometimes competing deadlines.
• Strong organizational skills, communication, and people-skills.

Skills

• Ability to interact with residents and vendors/contractors tactfully and professionally.
• Working knowledge of Microsoft Office software and proficiency with handheld computers (e.g., Smartphone, iPad) preferred.
• Honest, ethical, and handles confidential matters appropriately.
• Knowledgeable of all pertinent laws, EPA, and OSHA regulations.

Physical Demands

• Regularly required to sit and stand for several hours at a time.
• Climb up and down stairs several times each day.
• Lift 50 pounds with ease.

Benefits

• Competitive compensation, including performance-based bonuses.
• Comprehensive benefits package: medical, dental, vision, parental leave, 401(k) with company match, and more.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and fun while doing meaningful work.