Service Technician II

About the role

The Service Technician II plays a crucial role in providing exceptional customer service and maintaining the quality of Progress Residential's single-family rental homes. This position involves performing a wide range of maintenance tasks, from electrical and plumbing repairs to appliance installations and inspections.

Responsibilities

• Quickly assess and resolve service requests while maintaining high standards of customer service
• Inspect, troubleshoot, and repair various systems and components in Progress Residential single family homes
• Handle scheduled and unscheduled maintenance, including appliance repairs and replacements
• Diagnose and troubleshoot basic HVAC issues such as thermostats, batteries, and filters
• Report major repairs or replacements before any expenditures
• Ensure the property's safety by addressing any unsafe conditions immediately
• Comply with company policies, state and federal regulations, and maintain workplace safety standards
• Complete service requests promptly and professionally
• Maintain regular attendance and punctuality
• Work on-call, weekends, and evenings as needed
• Manage personal tools and equipment for service work
• Adhere to fleet vehicle maintenance schedules and workplace cleanliness

Qualifications

• High school diploma or equivalent
• Technical College or Trade Program with HVAC Certification (preferred)
• At least 3 years of general service and maintenance experience (painting, plumbing, carpentry, electrical, drywall repair, etc.)
• Valid driver's license in the working state
• EPA Certification (required)
• Minimum 2 years' experience repairing all makes and models of residential appliances (preferred)
• Knowledgeable of all pertinent laws and EPA and OSHA regulations
• Proficiency with Microsoft Office and handheld computers
• Ability to work under pressure and meet multiple deadlines
• Strong organizational, communication, and interpersonal skills
• Physical demands: Sitting, standing, climbing stairs, lifting up to 50 pounds

Skills

Essential skills include problem-solving abilities, attention to detail, and the ability to work independently and as part of a team. Proficiency with common household appliances and the ability to diagnose and repair them are also critical.

Benefits

• Competitive compensation package including performance-based bonuses
• Comprehensive benefits package including medical, dental, vision, parental leave, and a 401(k) with company match
• Generous time off including PTO based on tenure, 13 paid holidays, and a floating holiday
• Ongoing learning and development opportunities through quarterly summits, town hall meetings, and continuous training
• A supportive and collaborative work culture that values recognition and fun