Service Technician II

About the role

Kenco Logistics is a leading 3PL provider in the U.S., offering a dynamic and supportive work environment. The Service Technician II position plays a crucial role in maintaining and repairing Material Handling Equipment (MHE), automated systems, and conveyors.

Responsibilities

• Schedule and perform Planned Maintenance (PM) of all Fleet Services Equipment, automated systems, and conveyors.
• Keep updated records of PMs completed.
• Perform corrective repairs and preventive maintenance on MHE, batteries, automated systems, and conveyors in accordance with site and OEM standards.
• Maintain regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles.
• Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules.
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicate with Parts team on parts and supplies needed to maintain equipment.
• Conduct routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieve and maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conduct thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.
• Maintain organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better.

Qualifications

• High school diploma, G.E.D., or tech school graduate required.
• 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred.
• Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Able to read and understand electrical and hydraulic system schematics.
• Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.

Skills

• Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.
• Professional interaction with customers and coworkers.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts.
• Supplemental insurance including critical illness, hospital indemnity, accidental injury.
• Dental Insurance.
• Vision Insurance.
• Basic Life and Supplemental Life.
• Short Term and Long Term Disability.
• Paid Parental Leave.
• 401(k).
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment).
• Employer Paid Holidays - 10 days.

Pay

Compensation is commensurate with experience.

Schedule

This position is expected to travel approximately 25% or less. A passport is not required, but recommended.