Service Technician II

About the role

Kenco Logistics is a leading 3PL provider in the U.S. offering a dynamic and supportive work environment. As a Service Technician II, you'll play a crucial role in maintaining and repairing Material Handling Equipment (MHE), automated systems, and conveyors.

Responsibilities

• Schedule and perform Planned Maintenance (PM) on all Fleet Services Equipment, automated systems, and conveyors.
• Keep updated records of PMs completed.
• Perform corrective repairs and preventive maintenance on MHE, batteries, automated systems, and conveyors in accordance with site and OEM standards.
• Maintain regular communication with site managers, supervisors, and operations leaders regarding equipment status, service requirements, project timelines, work progress, delays, or obstacles.
• Meet or exceed established performance metrics including service response times, first-time fix rates, and preventive maintenance completion schedules.
• Manage equipment condition and support repair readiness by reporting damage, coordinating required parts, and maintaining accurate service and inventory records.
• Communicate with Parts team on parts and supplies needed to maintain equipment.
• Conduct routine inspections of equipment and safety devices to ensure compliance with OSHA, facility, and manufacturer standards.
• Use OEM software, service manuals, wiring diagrams, and parts schematics to diagnose mechanical, electrical, and hydraulic issues and perform required adjustments or replacements.
• Achieve and maintain minimum 80% technician efficiency or 100% PM completion monthly by maximizing billable work hours relative to total available work time.
• Conduct thorough monthly inspections of assigned service vehicle or shop workspace according to company checklist and schedule.
• Maintain organized, clean, and efficient workspace in service vehicle or shop area following 5S methodology (Sort, Set in Order, Shine, Standardize, Sustain).
• Support the Kenco Operating System by identifying ways to work more safely, efficiently, and effectively, and sharing ideas that help the team and company get better.

Qualifications

• High school diploma, G.E.D., or tech school graduate required.
• 2-4 years of mechanic experience; preferably prior experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• ASE Certification preferred. Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred.
• Electrical and pneumatic experience preferred.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency using email, work order management software, and mobile applications for daily job functions.
• Able to read and understand electrical and hydraulic system schematics.
• Self-motivated, self-directed, highly responsible, and able to work both independently and as part of a team.
• Must be able to frequently lift/carry/push/pull up to 50 lbs.
• Supply own mechanic technician hand tools.
• Must be able to safely operate lift trucks.

Skills

• Understanding of Occupational Safety and Health Administration (OSHA) regulations applicable to material handling equipment, industrial maintenance, and field service operations.
• Ability to interact with customers and coworkers in a professional manner.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts.
• Supplemental insurance including critical illness, hospital indemnity, accidental injury.
• Dental Insurance.
• Vision Insurance.
• Basic Life and Supplemental Life.
• Short Term and Long Term Disability.
• Paid Parental Leave.
• 401(k).
• Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment).
• Employer Paid Holidays- 10 days.

Pay

Compensation is competitive and commensurate with experience.

Schedule

The position is expected to travel approximately 25% or less. A passport is not required, but recommended.

Equal Opportunity Employer

Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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