Service Technician II

About the role

Kenco Logistics is a leading 3PL provider in the U.S. offering a dynamic and supportive work environment. The Service Technician II position is crucial for maintaining and repairing Material Handling Equipment (MHE), automated systems, and conveyors across various customers and vendors.

Responsibilities

• Schedule and perform Planned Maintenance (PM) on all Fleet Services Equipment, automated systems, and conveyors.
• Correctly repair and maintain MHE, batteries, automated systems, and conveyors in line with site and OEM standards.
• Communicate with site managers, supervisors, and operations leaders about equipment status, service needs, and project timelines.
• Manage equipment condition and readiness for repairs by reporting damages, coordinating parts, and maintaining accurate records.
• Interact professionally with customers and coworkers, ensuring a safe and clean work environment.
• Conduct routine inspections and safety checks to ensure compliance with OSHA and manufacturer standards.
• Use OEM software, service manuals, and diagrams to diagnose and resolve mechanical, electrical, and hydraulic issues.
• Ensure 80% technician efficiency and 100% PM completion monthly through maximizing billable work hours.
• Support the Kenco Operating System by identifying and implementing process improvements.

Requirements

• High school diploma or equivalent, with 2-4 years of mechanic experience, preferably in material handling equipment, automated systems, and conveyors.
• ASE Certification preferred, with Silver and/or Gold Certification preferred.
• Electrical journeyman certification preferred, with electrical and pneumatic experience.
• Ability to troubleshoot mechanical and electrical problems on multiple types of equipment.
• Proficiency in reading and understanding electrical and hydraulic system schematics.
• Self-motivated, responsible, and able to work independently and as part of a team.
• Ability to lift/carry/push/pull up to 50 lbs.
• Own mechanic technician hand tools.
• Must be able to operate lift trucks safely.

Qualifications

• High school diploma, GED, or tech school graduate required.
• Experience with repair and maintenance of material handling equipment, automated systems, and conveyors, or similar equipment.
• Knowledge of customer facility-specific safety requirements, site access protocols, and contractor safety orientation procedures.

Skills

• Understanding of Occupational Safety and Health Administration (OSHA) regulations.
• Effective communication skills.
• Problem-solving abilities.
• Technical proficiency with relevant equipment and software.

Benefits

• Medical insurance including HSA, HRA, and FSA accounts.
• Dental and vision insurance.
• Short and long-term disability coverage.
• Paid parental leave.
• 401(k) plan.
• Accrued paid time off.
• Employer-paid holidays.

Pay

Competitive salary based on experience and qualifications.

Schedule

This position requires approximately 25% travel. A passport is recommended but not required.

Company Address

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Equal Opportunity Employer

Kenco is committed to providing equal employment opportunities to all employees and applicants. We do not discriminate based on race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.