Service Technician II

Key Responsibilities

• Celebrate Fair Housing, ADA, and FCRA compliance.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Inspect buildings and common areas for cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Work on-site to maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.
• Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

Education, Experience, & Skills

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Above average oral communication skills.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year.
• 12 full days and two half day holidays including a floating holiday and your birthday.
• 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Separate up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs).
• Exclusive employee discounts at Birge & Held properties.
• Robust wellness program that supports your physical, mental, and emotional health.
• Competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• 401(k) plan that includes competitive employer contributions.
• Automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance.
• Peace of mind today and tomorrow with a monthly phone stipend of up to $50 to help cover your mobile service costs.
• Growth through the support of a dedicated Talent Development team and a tuition reimbursement program.