Service Technician II

About the Role

The Service Technician II is responsible for ensuring the overall maintenance, functionality, and appearance of the community's physical assets. This role requires a strong technical skillset, timely completion of service requests, and collaboration with team members to deliver a high-quality resident experience. This person will report directly to the Operations Manager.

Key Responsibilities

• Conduct all work in alignment with company policies, procedures, and applicable laws, including Fair Housing, the Americans with Disabilities Act, the Fair Credit Reporting Act, and all other applicable laws.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.
• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in other related responsibilities as assigned by the Service Manager.
• Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

Qualifications

• Minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• For positions that require travel between properties, a valid driver's license and reliable transportation are required.
• Above average oral communication skills.
• Provide your own hand tools including but not limited to power drills, impacts, and all non-powered hand tools.
• Able to operate all necessary tools to perform the essential functions of the position.
• Experience in residential property maintenance is beneficial.
• Working knowledge of OSHA standards and other environmental safety standards.
• Must be self-motivated, able to complete assigned tasks and can negotiate competitive pricing of supplies and contracted work.
• Able to multi-task and prioritize work orders.
• Exhibit strong attention to detail.
• Able to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demand.
• Able to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Able to perform a variety of duties in all types of weather.
• Able to lift, push, and pull up to 75 pounds.
• Smartphone preferred for work purposes.

Benefits

• Generous paid time-off policy including up to 18 days of PTO per year, plus 12 full days and two half day holidays including a floating holiday and your birthday. Veterans Day as a paid day off for military service members.
• 8 hours of Volunteer Paid Time Off (VTO) each year.
• Up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses based on site-specific Key Performance Indicators (KPIs).
• Exclusive employee discounts at Birge & Held properties.
• Wellness program with up to $25 in monthly gym membership reimbursements and access to certified health coaches.
• Competitive dental, vision, and comprehensive medical plans.
• 401(k) plan with competitive employer contributions.
• Company paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Ability to elect additional ancillary benefit options including Long-Term Disability (LTD), Short-Term Disability (STD), and Critical Illness Insurance.
• Monthly phone stipend of up to $50.
• Talent Development team support and tuition reimbursement program.