Service Technician II

Key Responsibilities

• Celebrate Fair Housing, ADA, and FCRA compliance.
• Maintain a professional, courteous, and helpful demeanor with residents, team members, and vendors.
• Inspect buildings and common areas to ensure cleanliness, safety, and visual appeal.
• Perform repairs and maintenance on HVAC units, mechanical and electrical equipment, plumbing fixtures, structural elements, and community grounds.
• Repair serviceable items such as appliances, plumbing, and electrical systems across B&H communities.
• Ensure unit turnovers are completed within five (5) working days unless otherwise directed by the Operations Manager.
• Complete assigned work orders promptly, requesting support and reporting any delays or issues.
• Provide daily updates on progress and coordinate tasks with operations staff and maintenance teams.
• Complete standard expectations including completion of work orders within 48 hours (excluding emergencies) and unit turns within seven working days, unless directed otherwise by the Operations Manager.
• Maintain community grounds to ensure a clean, safe, and welcoming environment.
• Oversee the day-to-day maintenance of the assigned B&H portfolio.
• Provide assistance to other B&H assets as needed to drive broader company goals and operational success.
• Complete and submit required forms, reports, and documentation in an accurate and timely manner.
• Participate in other related responsibilities as assigned by the Service Manager.
• Participate in the on-call rotation to respond to after-hours maintenance emergencies as needed.

Education, Experience, And Skills

• A minimum of two (2) years of demonstrated success in apartment maintenance, construction, or a related field.
• EPA certification required for refrigerant handling, or willingness to obtain certification upon hire.
• HVAC certification, preferred.
• Above average oral communication skills.
• Experience in residential property maintenance is beneficial.
• Experience in a fast-paced work environment and the ability to adapt to changing priorities and work demand.
• Strong attention to detail.
• Ability to think logically to troubleshoot, analyze situations, and make sound business decisions.
• Ability to perform in all types of weather.
• Ability to lift, push, and pull up to 75 pounds.

What We Offer

• A generous paid time-off policy including up to 18 days of PTO per year.
• 8 hours of Volunteer Paid Time Off (PTO) each year.
• Paid parental leave and childbirth leave.
• Monthly commission opportunities and additional quarterly bonuses.
• Exclusive employee discounts at Birge & Held properties.
• Access to a wellness program.
• Competitive dental, vision, and comprehensive medical plans.
• A 401(k) plan with employer contributions.
• Automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance.
• Additional ancillary benefit options including Long-Term Disability (LTD), Short-Term Disability (STD), and Critical Illness Insurance.
• A monthly phone stipend of up to $50.