Service Technician I

Under general supervision, performs diagnostic and service work on residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensure complete satisfaction. Promotes products and services to customers.

Responsibilities

• Works under general supervision to perform residential and/or light commercial service and maintenance calls
• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner
• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories
• Inspects equipment and performs diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Using hand-held device records all required information on customer calls; completes all forms and paperwork in a neat, timely, complete, and accurate manner
• Collects payment from customer
• Communicates with dispatch to ensure accurate status report of activities and availability
• Promotes products and services to the customer; generates replacement product sales leads from customer service visits
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and processes; ensures company vehicle is properly stocked, returns defective warranty parts, and orders/replenishes vehicle stock as needed
• Performs similar or other duties as needed or assigned
• Regular, reliable attendance

Requirements

• High school diploma or GED with additional training and 2+ years’ experience in HVAC with technical training certification
• Must possess all valid licensing or certification as required by federal, state, provincial, or local laws for the geographical work area (EPA and safety certifications required)
• Skilled at servicing heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient mechanical aptitude and ability to operate all necessary tools and equipment
• Proficient at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment
• Proficient at starting up and balancing airflow, aligning belts and pulleys on all systems with little to no supervision
• Proficient at installing basic duct fittings
• Proficient at troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision
• Effective communication skills to resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Valid driver’s license with acceptable driving record
• Available to work flexible hours and on-call shifts as needed
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions (hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas)
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, and peripheral vision with normal depth perception
• Ability to lift up to 75 pounds and carry items weighing up to 50 pounds

Benefits

• Top pay for top performers, including incentive and bonus opportunities (depending on the position)
• Generous PTO: 24 paid days off within your first year (vacation, personal holidays, & national holidays); 29 paid days off after your second year
• Ample advancement and career-growth opportunities across the U.S.
• Company-sponsored medical, dental, and vision insurance programs
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy
• Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
• Company-paid employee life insurance with options for family coverage
• Short-term and long-term disability insurance options
• Supplemental benefit programs: legal advice, pet insurance, and health advocacy programs