Service Technician - HammerHead

About the Role

HammerHead, a division of The Toro Company, delivers a unique combination of rehabilitation, replacement, and installation equipment and consumables for the underground construction market. This role supports the assembly, maintenance, repair, testing, and deployment of robotic equipment used in trenchless pipeline rehabilitation applications. The Service Technician – Pipeline Robotics works with electromechanical, electrical, pneumatic, and hydraulic systems in both shop and field environments to ensure equipment reliability and performance.

Responsibilities

• Perform troubleshooting, maintenance, repair, and testing of robotic and electromechanical equipment used in pipeline rehabilitation operations.
• Assemble, calibrate, adjust, and verify system components to ensure equipment meets operational specifications and customer requirements.
• Utilize hand tools, power tools, electrical testing equipment, and analytical instruments to diagnose and resolve equipment issues.
• Read and interpret engineering drawings, exploded parts diagrams, schematics, and technical instructions to support repairs and maintenance activities.
• Conduct diagnostics, document repairs, and support continuous improvement initiatives that enhance equipment performance and serviceability.
• Perform preventive and corrective maintenance on equipment and support field service activities as required.
• Receive, inspect, stock, and track inventory; package and prepare equipment and components for shipment to customers and field crews.
• Maintain a safe, clean, and organized work environment, including shop, warehouse, and equipment storage areas.
• Communicate equipment issues, repair status, and corrective actions with internal stakeholders, field personnel, and customers.
• Adhere to all company, quality, safety, and environmental policies and procedures.

Requirements

• Technical training or experience in Industrial Electronics, Robotics, Automation, Mechanical Engineering, or a related technical field preferred.
• Experience in equipment maintenance, repair, assembly, or troubleshooting in industrial, construction, utility, automation, or related environments preferred.
• Minimum one year of soldering experience required.

Skills

• Knowledge of industrial electronics, electrical troubleshooting, mechanical systems, and automated equipment maintenance.
• Ability to diagnose mechanical, electrical, pneumatic, and hydraulic system malfunctions and determine root causes.
• Ability to disassemble, repair, reassemble, adjust, and align equipment components to established standards.
• Familiarity with electrical assembly, panel building, PCB soldering, diagnostics, calibration, testing, and maintenance processes.
• Ability to use diagnostic and test equipment to identify mechanical and electrical issues.
• Proficiency with Microsoft Office applications; ERP/MRP experience preferred.
• Strong attention to detail and commitment to quality workmanship.
• Effective communication and interpersonal skills with the ability to build positive relationships with customers and internal teams.
• Ability to work independently and collaboratively in a team environment.
• Demonstrated adaptability and willingness to learn new technologies and processes.

Additional Requirements

• Ability to lift up to 50 pounds.
• Valid driver’s license required.
• Ability to travel as needed, including obtaining and maintaining a valid U.S. passport.
• German language skills are a plus but not required.

Benefits

• Competitive salary and an affordable, top-tier medical/dental/vision plan.
• 401k retirement plan.
• Casual, office-plant blended work environment ("Dress for your day").
• Wellness resources for physical, mental, and financial health.
• 20 hours of paid time to volunteer in the community.
• Growth opportunities, including tuition reimbursement and career development.
• Access to earned pay early via the DailyPay app.

Pay

A reasonable estimate of the hourly pay range is between $26.00 - $32.00.