Service Technician
About Us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back.
About the Role
We are seeking to fill the position of Service Technician as early as August 16 at Trek Store San Marcos. As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build relationships with people who trust you to keep their bikes running flawlessly.
We’re looking for a teammate with stellar customer service chops, a willingness to learn, and a real motivation to build skills as a technician. So, if you’ve already worked as a mechanic, that’s great. But if not, we’ll train you.
Responsibilities
- Troubleshoot repairs and service all kinds of bikes
- Work on brand new bike models before they hit the sales floor
- Build relationships with customers by keeping their bikes running flawlessly
- Provide exceptional customer service, even on the toughest, busiest days
- Pitch in on any task as needed
Requirements
- Self-motivation and a positive, team-focused mentality
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can
- Top-notch communication skills
- Impressive attention to detail and a love for tinkering until you figure it out
- Eagerness to learn the ins and outs of servicing bicycles
- A desire to continually learn proper service methods and new technologies
Prior mechanic experience is not required!
Benefits
- Flexible and fun company culture
- Competitive health care—PPO & HDHP medical plan options
- Flexible Spending Accounts (FSA)
- 401(k) with match and Employee Stock Ownership Plans (ESOP)
- Tuition Reimbursement up to $15,000 (Undergraduate & Masters programs)
- Employee discounts on all product
- Deep partner retail discount