Service Technician
About the role
Tennant Company is a global leader in cleaning equipment, dedicated to creating a cleaner, safer, and healthier world. Our Service team, consisting of over 500 technicians in the US and Canada, maintains, troubleshoots, and repairs Tennant products and similar competitor models.
Responsibilities
- Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical and electrical problems on customer-owned Tennant products and similar competitor models.
- Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Create and maintain records of all service activities and business reporting documentation.
- Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
- Follow all safety protocols and utilize proper PPE.
- Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.
Requirements
- High school diploma or equivalent
- Valid driver's license plus meet Tennant Company driving policy requirements
- 0-2 years of experience:
- Troubleshooting and repairing mechanical and electrical systems
- Reading and interpreting electrical schematics
- Using hand and power shop tools, equipment, and diagnostic devices (multimeter, voltmeter, etc.)
- Using a personal computer, MS Office Suite, and email
Preferred Experience
- Vocational schooling in automotive/diesel/electrical
- Previous experience and knowledge:
- Working on Electro-Mechanical Equipment systems and components (Automotive, forklifts, appliances, golf carts, hospital equipment, etc.)
- Working in a field service position
- Working directly with customers
Physical Requirements
- Must be able to lift 60 pounds, frequently lifting 30 pounds. Assistance should be provided for items weighing over 60 pounds.
- Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
- Driving a van to and from customer sites daily, including frequent driving time of 3+ hours daily.
Tennant Company Offers
- Competitive Salary
- Performance-based incentives structure
- Excellent benefits package (eligible on 1st day of employment)
- Company Service Vehicle
- Cell phone and Tablet
- Uniforms
- Specialty Tools
- Comprehensive training program including ride-along, virtual, and factory-based training
- Monday-Friday schedule; work-life balance
Benefits
- Total Compensation = Base Salary + Benefits
- A comprehensive benefits package including health insurance, 401(k), profit sharing, disability, life insurance, paid time off, and voluntary benefits!
Equal Opportunity Employer
Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.