Service Technician

About the role

Tennant Company is a globally recognized leader in the cleaning equipment industry, with over $1 billion in annual revenue. Our commitment to sustainability and innovation drives us to create solutions that improve the health and safety of our customers' environments.

Responsibilities

• Diagnose and resolve complex mechanical, electrical, hydraulic, and combustion engine issues on customer-owned Tennant products and similar competitor models.
• Plan and execute daily service activities, including contacting customers to schedule service visits and ensuring clear communication regarding service expectations, timelines, billing, and future needs.
• Create and maintain detailed records of all service activities and business reporting documentation.
• Maintain cleanliness and organization of Tennant Company property, including the company vehicle, tools, parts, inventory, and equipment.
• Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Requirements

• High school diploma or equivalent.
• Valid driver’s license meeting Tennant Company’s driving policy requirements.
• At least 3 years of experience troubleshooting and repairing combustion engines (LP, Diesel, or Gas), mechanical and electrical systems, using hand and power shop tools, equipment, and diagnostic devices, and using a personal computer, MS Office Suite, and email.
• Previous experience and knowledge working on mobile equipment (forklifts, heavy equipment, etc.) and direct customer interaction.

Physical Requirements

• Able to lift up to 60 pounds frequently, with most items weighing between 2 and 20 pounds.
• Occasionally lift items weighing up to 90 pounds with assistance.
• Frequent sitting, standing, twisting, reaching, pushing, pulling, bending, stooping, kneeling, or squatting daily.
• Daily driving of a van to and from customer sites, including up to 3+ hours of driving time.

Benefits

• Competitive salary range.
• Performance-based incentives structure.
• Excellent benefits package including:
• Multiple medical plan options.
• 401(k) with a 100% match up to 6%.
• Paid vacation time.
• Paid company holidays and personal days.
• Dental and vision coverage.
• Wellness rewards.
• Robust family support programs.
• Company-paid disability and life insurance.
• A full Employee Assistance Program.

Total Compensation

Total compensation includes base salary and benefits. Tennant Company offers a comprehensive benefits package designed to support your well-being and financial security. The salary range reflects both entry into the role and future growth potential.