Service Technician

Duties And Responsibilities

• Troubleshoot, diagnose, and repair all mechanical and electrical problems on respective boat, motors, and trailers.
• Support a strong commitment to world class customer service and ensure a pleasant and productive shopping experience for all customers.
• Install all types of accessory items, for example, batteries, cables and propellers.
• Absorb and answer specific technical questions to help the customer understand the operation of the unit and the work to be done or work already completed.
• Attend technical training to improve proficiency, quality of work and to achieve higher levels of certification.
• When necessary, water test unit with customers to verify work performed and to explain the operation of the product.
• Stay familiar with painting process, decal application and fiberglass repairs.
• Perform rigging as required.
• Maintains awareness of safety issues and reports them immediately to supervisor

Operating Responsibilities

• Work performed and composed of a variety of different tasks, calling for the use of sound judgment, and compliance with policies and procedures.
• Must be a self-starter and be able to work in a team environment to achieve team, department and company goals.
• Assists with a number of projects at one time and may be interrupted frequently to meet the needs and requests of customers.

Qualifications

• Marine Service Technician Diploma or certification required
• Knowledge or related experience in the marine service industry
• Excellent customer service skills – known as someone who goes above and beyond
• Must have a positive attitude
• Must have highly effective communication skills and time management skills
• Must be able to maintain a calm, positive attitude during periods of high activity
• Excellent attention to detail
• Basic water safety skills
• Must be able to pass a background check
• Must be able to work in extreme weather conditions
• Must be able to work flexible hours on the needs of the property