Service Technician

SUMMARY

Strata Products Worldwide (Strata) specializes in safety and collision avoidance technology for industrial environments. It ranks among the world’s largest developers and distributors of emergency refuge chambers, and is now a leading supplier of wireless communications, electronic tracking and proximity detection for underground mining and tunneling.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Install and commission collision avoidance camera systems on various types of mobile machinery.
• Lead installation teams during project deployments at customer sites.
• Provide technical support, troubleshooting, and maintenance for camera systems.
• Ensure proper wiring, and electrical requirements are met during installations.
• Conduct inspections and repairs of the installed systems as needed.
• Work closely with customers to ensure their needs are met and provide product training when necessary.
• Maintain a high level of customer satisfaction by providing professional service.
• Provide post-installation troubleshooting support as needed.
• Work closely with the Program Management team to update installation and troubleshooting manuals.
• Analyze system data to identify trends, anomalies, and opportunities for safety improvements within maritime operations.
• Create detailed reports and dashboards that visualize key performance indicators (KPIs) and insights for stakeholders, including operational teams and management.

QUALIFICATIONS

• Hands-on experience with the installation, maintenance, and troubleshooting of camera systems, electrical wiring, and electronic equipment.
• Strong understanding of power requirements, including power draw, voltage, and wiring configurations.
• Experience with mobile machinery, such as equipment used in marine terminals, mining sites, or construction environments.
• Knowledgeable in basic TCP/IP networking and Wi-Fi protocols is preferred but not essential.
• Experience leading small teams during installation projects is a plus.

BENEFITS

• Group Medical, Dental, and Vision Insurance
• Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Plan with a Company Match
• Employee Assistant Program
• Paid Company Holidays
• Paid Time Off (PTO)
• Sick Time

COMPANY INFORMATION

Strata Worldwide is an Equal Opportunity Employer and Drug-Free Workplace.

APPLICATION INFORMATION

This is a Non-Exempt position, which is eligible for overtime pay.

Interested professionals should submit a resume, cover letter, and contact information for professional references via this online portal. No unsolicited letters, emails, telephone calls, or in-person submissions will be considered in fairness to other potential candidates for this position.