Service Technician

Essential Duties and Responsibilities

• Install, service, troubleshoot, and remove alcohol monitoring and vehicle electronic devices.
• Maintain a clean, organized, and hazard-free work environment.
• Customer training sessions and provide phone support to ensure satisfaction.
• Make daily or weekly reminder calls to customers with upcoming appointments.
• Perform monthly inventory audits and assist nearby facilities as needed.
• Manage weekly work hours (≤ 40 hours/week) and communicate effectively with management.
• Uphold confidentiality, data security, and compliance with all applicable laws and regulations.
• Perform additional duties as assigned, including vehicle-to-vehicle transfers.

Qualifications

• High School Diploma or equivalent required.
• Proficient in 12-volt DC systems, such as GPS systems, remote starts, stereo, and backup camera installations.
• Skilled in wiring, connectors, and programming electronic devices and vehicle equipment utilizing diagnostics, multimeter testing, and circuit analysis.
• Experienced in servicing components such as head units, logger boxes, cameras, modems, and curly cords.
• Knowledgeable in Ignition, Starter, and Body Control Module (BCM) systems.
• Hands-on experience with vehicle dashboards and interior panels, including removal and restoration to factory condition.
• Capable of secure device mounting, ensuring concealment and clearance from moving parts.
• At least 1 year of experience in a customer-facing role, demonstrating professionalism, empathy, and effective problem-solving.
• Able to provide phone support, conduct training sessions, and ensure client satisfaction.
• Able to download log files, perform calibration updates, and deprogram devices.
• Strong communication skills with a focus on client satisfaction and technical support.
• Demonstrated ability to maintain shop cleanliness, perform vehicle-to-vehicle transfers, and support regional operations.
• Detail-oriented, with strong organizational and time management skills.
• Able to work independently and as part of a collaborative team.
• Committed to maintaining confidentiality, professionalism, and compliance with all regulations.

Other Requirements

• Valid driver’s license and reliable transportation may be required depending on location.
• Ability to pass background checks and drug screening as applicable.

Physical Demands & Work Environment

• Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
• The employee is regularly required to talk or hear, and frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Why You Should Join Us!

• A comprehensive health plan that includes medical, dental, and vision coverage.
• A 401(k)-retirement plan with a generous company match.
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, life insurance, Telemedicine access, short & long-term disability, and more!
• Mission-driven work making a global impact with local roots.
• The opportunity to have hands on work experience with industry leading, innovative technology.

Position Summary

The Service Technician plays a critical role in supporting public safety and compliance by ensuring the reliable operation of alcohol monitoring and vehicle electronic systems. This position blends technical expertise with customer service, requiring a hands-on professional who can navigate both the automotive and electrical aspects of vehicle-based technology.