Service Technician

About the role

AtSentry Equipment, our employee-owners don’t just service equipment—we build trusted partnerships with our customers. As a 100% employee-owned company, we take pride in delivering reliable solutions, sharing knowledge, and supporting one another in the field.

Responsibilities

• Install, start up, repair, and perform preventive maintenance on online sample systems and instrumentation
• Support customers through technical service, training, and proactive communication
• Develop and deliver site-specific classroom and field training
• Provide parts and consumables quotes and support maintenance agreement accounts
• Use Salesforce and asset data to identify service opportunities, trends, and customer needs
• Aid and mentor other service technicians, including onboarding and training support
• Affirmatively support service contract renewals and identify new maintenance agreement opportunities
• Collaborate closely with Service Managers and Supervisors to grow and retain service business
• Travel extensively to customer sites and work safely in industrial environments

Requirements

• Two-year technical degree preferred (or equivalent experience)
• 5+ years of field experience with sampling equipment and analytical systems
• Strong electromechanical aptitude including piping, pumping, and control systems
• Advanced troubleshooting skills and understanding of fluid flow
• Confident communicator with the ability to present and train customers
• Strong organizational skills and ability to work independently
• Valid driver’s license and willingness to travel extensively

Qualifications

• Ownership mindset, professionalism, and commitment to safety

Skills

• Technical problem-solving
• Customer service and training
• Teamwork and mentoring
• Field-based work and travel

Benefits

• Competitive pay
• Long-term career growth

Pay

• $50,000 - $60,000 annually

Schedule

• 4–5 days/week of travel

Benefits

• Employee ownership (ESOP)
• High-impact, customer-facing role
• Strong support from service, engineering, and leadership teams
• Competitive pay and benefits