Service Technician

Essential Duties and Responsibilities

• Participate in required safety program and work in a safe manner.
• Inspect, diagnose, troubleshoot, and locate mechanical deficiencies on Heavy Equipment. Come to logical conclusions and determine a repair solution based on education and experience. Source and order parts as needed.
• Perform repair of mobile equipment in a field environment without supervision.
• Perform welding and brazing, fabricate and modify parts, equipment, and miscellaneous structures as needed.
• Repair and/or replace all components of engine hydraulic systems, air conditioning systems, suspension systems, drive trains, electrical systems, steering, braking, material handling, and operator comfort systems.
• Thorough understanding of sense of urgency as it relates to customer satisfaction.
• Must be willing to work overtime, weekends and holidays as required to maintain customer satisfaction.
• Perform all work in accordance with established quality standards and safety procedures.
• Must comply with all applicable DOT Requirements.
• Must be willing to travel and work remotely as required including overnight stays.
• Must be decisive and able to recognize and support the organization’s goals and priorities.

Qualifications

• General knowledge of complex hydraulic, electrical, and drive-train systems.
• Exhibits strong problem solving and troubleshooting skills.
• Ability to diagnose and repair hydraulic, electrical, drive-train and air conditioning systems.
• General welding and fabrication skills.
• Thorough understanding and knowledge of equipment operation.
• Thorough understanding of electrical and hydraulic test equipment.
• Ability to read, analyze and interrupt technical information from general hydraulic and electrical schematics.

Education and/or Experience

• Minimum requirement of High School diploma or GED
• Technical school graduate preferred
• Experience with Volvo construction equipment a plus.
• Experience with paving equipment a plus.
• Must possess and maintain acceptable safe driving record.
• Must be able to obtain DOT Medical Certification.

Communication Skills

• Written communication skills required to document complaint, cause, and correction of completed repairs.
• Ability to read and follow written instructions.
• Must be able to effectively communicate with supervisor and customer indicating cause and correction of machine repair.

Physical Demands

• While performing the duties of this position, the Service Technician will be required to utilize the equipment and tools required to perform repairs.
• To perform the essential functions of this job, you must be able to sit, stand, walk, read, talk, write, and hear.
• The incumbent must be able to continuously lift and/or move-carry up to 10 pounds; up to 20 pounds frequently; and 21 – 75 pounds occasionally.
• Must be able to push and/or pull up to 50 pounds continuously; up to 75 pounds frequently; and 76- 100 pounds occasionally.
• This position may work in a shop or field environment.
• Must be able to work in extreme variable outside weather conditions, both hot and cold weather temperatures.
• Must be able to obtain a DOT Medical Certification.

Position Type and Expected Hours of Work

• This is position is classified as full-time, non-exempt.
• Normal Days of work are Monday through Friday. Work hours are variable.
• Overtime may be required on occasion as needed.

Other Duties

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the personnel for this job. Duties, responsibilities, and activities may change at any time.