Service Technician

About the role

The Service Technician reports to the Service Manager, and is responsible for the installation, repair, and maintenance of various commercial coffee and beverage equipment. This role plays a key part in ensuring the consistent production of high-quality beverages by troubleshooting equipment issues, conducting preventative maintenance, and installing new systems.

Responsibilities

• Install, maintain, and troubleshoot commercial coffee and beverage equipment, including coffee and tea machines, soda dispensers, ice makers, and water filtration systems at customer locations.
• Accurately diagnose and repair mechanical, electrical, and plumbing issues in various beverage systems, ensuring all work aligns with manufacturer specifications.
• Perform routine preventative maintenance and quality assurance on equipment to ensure top performance and minimize downtime.
• Maintain and organize inventory of tools, parts, and equipment required for service, adhering to replenishment guidelines.
• Complete all service documentation, including accurate work orders, invoices, and customer signatures, and close service calls in a timely manner.
• Stay current on product knowledge, actively engaging with customers to provide accurate information about Royal Cup products and services.
• Adopt a sales and service mindset, identifying and pursuing opportunities for account growth, including new customer installations and referrals.
• Participate in “On-Call” service, including after hours and weekend schedule rotation. All other duties as assigned.

Qualifications

• Minimum of a High School Diploma (or an equivalent such as a GED)
• 2+ years of recent experience servicing and repairing commercial equipment, particularly in the food service or beverage industries
• Valid driver’s license required
• Strong understanding of plumbing systems and water flow, with hands-on installation and maintenance experience
• Advanced knowledge of electrical systems, power distribution, and troubleshooting techniques
• Proficient in reading and interpreting technical manuals, schematics, and hydraulic/electrical diagrams
• Skilled in using diagnostic tools and equipment, including: Water quality and pressure sing devices, Refractometers, Multimeters (for AC/DC voltage, amperage, and resistance)
• Basic technology skills, including smartphone usage and a willingness to learn new mobile applications
• Ability to occasionally travel, including overnight stays as required in support of customer account maintenance, new service installations, and other projects

Preferred Qualifications

• Vocational training in electrical or mechanical fields, or equivalent hands-on experience

Physical Requirements

• Ability to safely climb, walk, stoop, kneel, crouch, and perform other physical movements necessary for machinery maintenance, installation, and service
• Ability to lift, push, and pull up to 150 lbs., with assistance as needed
• Ability to carry up to 30 lbs. of product or equipment
• Ability to work on uneven surfaces and maintain balance in a variety of environments
• Ability to reach heights up to 74" to service equipment
• Personal Protective Equipment (PPE), such as hearing and eye protection and non-slip shoes, is required in certain situations
• Frequent exposure to high-traffic areas, such as kitchens, break rooms, and restaurant back-of-house environments
• Occasional exposure to slick floors and loud work environments

Benefits

Benefits include healthcare, dental, vision, 401(k), company-paid life and disability insurance, Flexible Spending Account plan, select tuition reimbursement, paid parental leave, paid holidays, and vacation time. Ongoing training designed to provide maximum success for our employees is offered. Royal Cup is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact us at 1-800-366-5836.