Service Technician

Primary Job Accountabilities

• Install and maintain our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.).
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers’ expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Minimum Qualifications

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• This position requires the operation of a DOT-regulated vehicle, and candidates will be subject to passing a DOT-mandated pre-employment drug test.
• Able to work within a team environment.
• Able to problem solve customer issues for installation and service.
• Ability to perform basic mechanical and/or electrical duties.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Ability to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training.

About the Role

What’s it like to work at Restaurant Technologies? See firsthand in our Day in the Life of a Service Technician video: https://www.youtube.com/watch?v=hmmlTUEmV-0

What Makes Restaurant Technologies a Great Place To Work

• Located in Rochester, NY 14615.
• Compensation: $30.00 per hour + Shift Differential + OT + Quarterly Bonus up to $5200/yr.
• Opportunities to increase base pay with weekend shifts, tenure and level-up development programs.
• Periodic hotel stays may be necessary based on client locations and installation needs.
• Available Shift(s): 4/10s, Sunday - Wednesday, Start Time - 8:00 AM.
• Benefits: $0 premium Medical for single coverage or employer HSA contribution for family coverage! Dental, Vision, Life and Disability Insurance, Tuition Reimbursement & more!
• 401k with matching contribution up to 4.5% of your compensation.
• Paid Time Off and Paid Holidays.
• $3,000 employee referral bonus program & $200 new customer referral program.
• Growth & Opportunity! We have 41 locations nationwide and consistently see year-over-year growth.
• Award Winning Culture! – Newsweek America's Greatest Workplaces Award + Newsweek America's Greatest Workplaces for Diversity + Newsweek American’s Greatest Workplaces for Mental Wellbeing + Newsweek America's Most Patriotic Companies + Minneapolis St Paul Business Journal – Best Places to Work.

Culture & Benefits

• Our employees are the foundation of our success and we take care of them!
• We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment.
• We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list.
• In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Qualifications

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