Service Technician

Primary Job Accountabilities

• Install and maintain our products in a safe, timely, and accurate manner.
• Meet and control operational goals and timelines (service labor per hour, first time right, 5S standards, etc.).
• Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP.
• Maintain proper parts and supply levels in company service vehicles and proper paperwork standards.
• Communicate with customers to ensure product performance meets customers’ expectations.
• Efficiently and professionally service customers’ needs, training and coaching them on the system as needed.
• Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out).
• The position may include night installation work; the schedule will vary based on customer demand & install schedule.

Minimum Qualifications

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Able to climb up and down a ladder as high as 20 feet in the air.

Preferred Qualifications

• Vocational Training

Company Culture & Benefits

• Inclusive Employer
• Culture & Benefits

Compensation

• $28.00 per hour + Shift Differential + OT + Quarterly Bonus up to $5200/yr
• Opportunities to increase base pay with weekend shifts, tenure and level-up development programs

Shifts

• Sunday - Wednesday (4x10s), 6:00 am - 4:30 pm

Benefits

• $0 premium Medical for single coverage or employer HSA contribution for family coverage!
• Dental, Vision, Life and Disability Insurance
• Tuition Reimbursement & more!
• 401k with matching contribution up to 4.5% of your compensation
• Paid Time Off and Paid Holidays.
• $3,000 employee referral bonus program & $200 new customer referral program.
• Growth & Opportunity!
• We have 41 locations nationwide and consistently see year-over-year growth.
• Award Winning Culture! – Newsweek American’s Greatest Workplaces Award + Newsweek American’s Greatest Workplaces for Diversity + Newsweek American’s Greatest Workplaces for Mental Wellbeing + Newsweek American’s Most Patriotic Companies + Minneapolis St Paul Business Journal – Best Places to Work

About the Role

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Qualifications

Education, Requirements & Competencies:

• Must be 21 years of age with a valid driver’s license.
• High School Diploma or Equivalent.
• Ability to work within a team environment.
• Ability to problem solve customer issues for installation and service.
• Strong customer focus and ability to respond to challenging customer situations in a positive manner.
• Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record.
• Ability to carry 50 pounds by hand.
• Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out.
• Able to climb up and down a ladder as high as 20 feet in the air.

Skills

• Vocational Training

Benefits

• $0 premium Medical for single coverage or employer HSA contribution for family coverage!
• Dental, Vision, Life and Disability Insurance
• Tuition Reimbursement & more!
• 401k with matching contribution up to 4.5% of your compensation
• Paid Time Off and Paid Holidays.
• $3,000 employee referral bonus program & $200 new customer referral program.
• Growth & Opportunity!
• We have 41 locations nationwide and consistently see year-over-year growth.
• Award Winning Culture! – Newsweek American’s Greatest Workplaces Award + Newsweek American’s Greatest Workplaces for Diversity + Newsweek American’s Greatest Workplaces for Mental Wellbeing + Newsweek American’s Most Patriotic Companies + Minneapolis St Paul Business Journal – Best Places to Work