Service Technician

Essential Duties and Responsibilities

• Manage time and territory of local service centers to provide timely and effective resolution of customers' equipment problems and concerns.
• Coordinate with customers, often on very short notice, to perform in-depth troubleshooting of electrical, hydraulic, mechanical, and interrelated problems.
• Communicate information professionally regarding repairs, production issues, product quality, and customer-related issues.
• Provide in-service or commissioning new equipment at customer locations. Complete handover documentation.
• Provide professional training on machine operation, troubleshooting, and repair techniques to customers.
• Provide technical support to agents or customers via multiple channels (email, telephone, text, etc.) and manage warranty and goodwill issues and concerns.
• Cookboom inspections and welding repairs as needed for customers. Provide and complete the required documentation for records.
• Maintain and support Authorized Service Centers (dealers) for repair work and parts purchases (in and out of warranty).
• Aid in the evaluation and selection of potential Service Centers (dealers).
• Aid in measuring service centers against established PM Service Standards.
• Prepare timely, well-written, and concise service reports and file them weekly.

Qualifications

• Excellent communication skills
• 5-10 years of technical experience
• In-depth knowledge of mobile hydraulic, electrical, and mechanical systems
• Multilingual (German and/or Spanish) a plus
• Concrete Industry experience a plus

Education/Certification/Training

• Bachelor’s degree in engineering or related field, or Associate/certification in heavy equipment technology, industrial technology, or equivalent experience
• Mandatory safety training (see “Total Compliance Management” program)
• On-the-job training

Work Environment/Physical Demands

• Regularly exposed to dust and to working near moving mechanical parts
• Occasionally exposed to chemicals
• Regularly exposed to outdoor weather conditions, which may at times be extreme
• Occasionally exposed to very loud noise
• Regularly required to stand, walk, stoop, bend, and use hands to finger, handle, or touch
• Frequently required to push and pull
• Regularly able to lift and/or move up to 15 pounds; occasionally lift and/or move up to 70 pounds
• Specific vision abilities required include close, peripheral, and focusing

Benefits

• Comprehensive benefits (medical, vision, and dental insurance)
• Company paid Hospital Indemnity/Accident Insurance
• HSA – incentives for company contributions
• FSA Plans
• Company-paid Life Insurance
• Company-paid Short-term/Long-term Disability
• Paternity Leave
• 401K plan with company match
• Profit sharing
• Company events
• Education Reimbursement
• Boot Reimbursement
• Uniform Program
• Employee discount program