Service Technician

About the role

Serpa Packaging Solutions is seeking a Field Service Technician to join their Service team. This role involves providing technical support to customers, advising and assisting with the operation of machinery, offering solutions to improve efficiency, and supporting the Aftermarket team.

Responsibilities

• Install, integrate, repair, and troubleshoot machinery of a complex and involved design.
• Ensure all established inspection, testing, quality, and operating specifications are met.
• Direct customer’s personnel during plant machinery installations and integrations, as well as servicing (repair and/or troubleshooting).
• Function as a technical resource for Sales Representatives and the Engineering Design team to address and resolve inquiries and problems related to installation/integration or repair.
• Review customers’ parts inventory, advise customers of necessary parts that should be included in customer stock.
• Support Aftermarket team by receiving and responding to customer telephoned technical inquiries.
• Prepare trip reports that update the company on status and condition of installed equipment and additional equipment/parts opportunities.

Requirements

• 4+ years’ experience in technical support of an electromechanical product/system, preferably coupled with formal technical training.
• Electromechanical experience and skills, PLC programming skills is a plus.
• Demonstrated ability to accurately use a variety of precision measuring instruments.
• Proven ability to read and understand complex engineering designs, including wiring schematics.
• Strong communication skills, both written and verbal.
• Problem-solver with strong independent judgment skills.
• Ability to travel domestically and internationally up to 75%.

Desired Requirements

• Strong mechanical aptitude and understanding of industrial machinery.
• Experience with PLCs and other control systems.
• Knowledge of electrical and hydraulic systems.
• Ability to work independently and as part of a team.
• Passion for problem-solving and innovation.

Benefits

Great work culture, career growth opportunities, and a supportive environment. Competitive hourly rate range: $30.00 – $48.00. Additional benefits include:

• Comprehensive medical/dental/vision programs.
• Paid time off programs.
• A retirement savings plan with a company match.
• A wellness program.
• No waiting period for benefits.

Pay

Hourly Rate Range: $30.00 – $48.00

Schedule

Flexible schedule to accommodate travel requirements.