Service Technician

About the role

As a Service Technician I, you will assist with oversight of the physical assets and ensure customer satisfaction. This position involves diagnosing problems, making general repairs, assisting with apartment make-readies, preventive maintenance, and construction or rehabilitation projects for the property. You will exhibit a strong commitment to the service needs of both internal and external customers while representing the company in a professional and courteous manner.

Responsibilities

• Use industry-specific technology to complete repairs and replacements timely, restoring units to move-in ready condition within company standards.
• Complete maintenance requests, replacements, and upkeep of exterior grounds, common areas, HVAC troubleshooting, and make-readies.
• Assist in identifying and correcting hazardous community conditions and liabilities; report hazards to the Community Manager and Service Manager.
• Ensure established preventive maintenance programs are followed and documented per BH program guidelines.
• Maintain and secure all property-issued tools.
• Post notices to vacate and other community communications, if applicable.
• Share on-call responsibilities, including during inclement weather conditions, with the maintenance team.
• Respond to resident requests per company standards.
• Comply with Occupational Safety & Health Administration (OSHA) and all other safety requirements.
• Understand and adhere to federal, state, and local codes as well as internal policies, initiatives, and systems regarding maintenance.
• Perform other duties as assigned.

Requirements

• Six months to one year of general maintenance and safety experience.
• Basic computer skills/knowledge to perform job functions.
• Regularly perform manual, task-oriented work under direct supervision.
• High School diploma or GED (General Education Diploma) is a plus.
• Working knowledge of HVAC.
• Required to provide your own (industry-specific) hand tools.

Physical Requirements

• Lifting up to 50 pounds.
• Full range of motion with upper and lower body.
• Continual movement including standing, walking, bending, stooping, crawling, and climbing stairs.
• Ability to work with both hands for frequent grasping and manipulation.
• Push or pull items and reach overhead.
• Operation of a motor vehicle onsite, if applicable.
• Exposure to all weather conditions.

Benefits

• Competitive compensation, including performance-based bonuses that reward your contributions.
• Comprehensive benefits package: medical, dental, vision, parental leave, and 401(k) with company match.
• Generous time off: PTO based on tenure, 13 paid holidays, and 1 floating holiday.
• Ongoing learning and development: quarterly summits, town hall meetings, and continuous training.
• A culture that celebrates collaboration, recognition, and fun while doing meaningful work.