Service Technician

Job Summary

Profire Energy is a leading provider of Burner Management Systems and associated equipment to the oil and gas industry. As part of the CECO Environmental family of brands, Profire Energy plays a critical role in delivering advanced burner and combustion management solutions that protect both people and the environment. Joining our team means contributing to our shared mission of protecting global industrial operations and shaping the future of environmental stewardship.

About the Role

At CECO Environmental, we're a global leader in providing sustainable solutions for industrial air, water, and energy transition. Since 1966, we've been addressing the world's most pressing environmental challenges. Our mission is to protect people, the environment, and industrial equipment, making a tangible impact across industries like renewable energy, semiconductor manufacturing, power generation, and water treatment.

Responsibilities

• Collaborate with Sales on customer initiatives, training, and other business development related activities.
• Aid and collaborate with the sales team on responses to technical requests and documentation support (time tickets, combustion reports).
• Provide weekly status updates on open sales orders and direct completion activities as required.
• Become a subject matter expert on all Profire products.
• Train with manager, peers, technicians, engineers, and self.
• Ensure accurate, safe, efficient, and professional service on and with Profire products: installations, burner maintenance, combustion analysis, warranty & repair, interface with customers, and provide professional and accurate technical support.
• Interface with customers in a collaborative manner.
• Be available to provide technical support, facilitate customer service call outs including after hours and weekends.
• Ensure that all service tickets and work orders are complete and accurate.
• Ensure profitability of the service team by properly billing out technicians for all installation, service calls, burner maintenance, etc.
• Work to ensure end-of-month closure for all service projects to ensure timely customer invoicing.
• Contribute to the sales process within territory by attending meetings when required and ensuring the service team conveys professionalism, reliability, and accuracy.
• Coordinate efforts with Regional Sales Manager and Territory Sales reps.
• Work with our Business Development group in seeking out new opportunities outside of oil and gas.
• Participate in the sales process including quoting, initial implementation, and service follow-up.
• Train installation partners on Profire installations, operation, and troubleshooting.
• Maintain technician inventory levels.
• Responsible for post-installation follow-up with customers.
• Conduct field completion and work evaluations of technician work to ensure brand standards are achieved.
• Report sales referrals to Regional Sales Manager.
• Ensure technician part lists are accurate and ready to perform work orders.
• Help in the growth of our service team throughout Canada and USA.

Qualifications

• Demonstrated field installation expertise.
• Ability to comply with all customer requirements for onsite work, including background checks and drug tests.
• Mechanical and electrical inclination.
• Technical degree/Trade diploma or equivalent experience.
• Willingness to travel.
• Ability to collaborate and problem-solve with other intercompany departments.
• Valid Driver's License required.

Benefits

• We provide a variety of medical insurance plans, with dental and vision coverage.
• Employee 401(k).
• Tuition reimbursement.

We Offer:

At CECO, we are committed to a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

About Us

CECO’s Commitment to Our People

At CECO, our people are at the center of everything we do. Whether you’re a professional looking for a career change, an undergraduate student exploring opportunities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with CECO.

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