Service Technician
About the Role
Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. Our philosophy has helped us become FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed.
As a Service Technician, you will service both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions, and accurately drafting a fixed timeline to resolve, replace, or repair. This position works almost primarily in the field with minimal supervision or contact with a manager.
Responsibilities
- Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
- Prepare equipment and/or materials prior to scheduled appointments.
- Review customer details, service requirements, and any special instructions beforehand.
- Perform each service efficiently and effectively, adhering to company standards and safety protocols.
- Complete assigned services within the designated timeframes, maintaining quality and workmanship.
- Consistently seek ways to improve service delivery, customer satisfaction, and provide feedback.
- Ensure timely communication for issues that require further resolution or investigation.
Requirements
- Significant experience in the home remodeling industry, specifically with replacement windows & doors, vinyl siding, asphalt shingle roofing, and gutters.
- Ability to prioritize and manage time.
- Organized, self-motivated, and detail-oriented.
- Strong customer service skills.
- Comfortable with negotiating and independently making decisions to resolve customer concerns in real time.
- General knowledge of residential construction and hands-on experience.
- High School Diploma and 2-4 years of related work experience.
Qualifications
- OSHA 10 certification (will receive upon employment if not currently certified).
- RRP Lead Renovator Certification (will receive upon employment if not currently certified).
Benefits
- Use of company vehicle.
- Technology package (iPad/iPhone, EZ Pass, Gas Card).
- Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs.
- Subsidized child care and fertility benefits.
- Paid parental leave.
- Free health screenings & rewards for participation in wellness programs.
- A comprehensive 401(k) retirement savings program, matched by Power.
- Ample paid vacation and holidays.
- An employee-relief fund.
- Year-round events and activities, including an all-expenses-paid music festival in Cancun, Mexico for you and a significant other.
- Year-round volunteer opportunities.
- Personal development opportunities, including books, courses, and leadership conferences.
- Artfully designed office spaces & relocation opportunities.
Pay
Hourly pay.