Service Technician

About the role

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. Our philosophy has helped us become FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed.

As a Service Technician, you will service both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions, and accurately drafting a fixed timeline to resolve, replace, or repair. This position works almost primarily in the field with minimal supervision or contact with a manager.

Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Prepare equipment and/or materials prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction, and provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Requirements

• Significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing, and gutters.
• Ability to prioritize and manage time.
• Organized, self-motivated, and detail-oriented.
• Great customer service skills.
• Comfortable with negotiating and independently making decisions to resolve customer concerns in real time.
• General knowledge of residential construction and hands-on experience.
• High School Diploma and 2-4 years of related work experience.
• OSHA 10 and RRP Lead Renovator Certification (will receive upon employment if not currently certified).

Benefits

• Use of company vehicle.
• Technology package (iPad/iPhone, EZ Pass, Gas Card).
• Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs.
• Subsidized child care and fertility benefits.
• Paid parental leave.
• Free health screenings & rewards for participation in wellness programs.
• A comprehensive 401(k) retirement savings program, matched by Power.
• Ample paid vacation and holidays.
• An employee-relief fund.
• Year-round events and activities, including an all-expenses-paid music festival in Cancun, Mexico for you and a significant other.
• Year-round volunteer opportunities.
• Personal development—books, courses, and opportunities to attend leadership conferences.
• Artfully designed office spaces & relocation opportunities.

Pay

Hourly pay.