Service Technician

About the role

Power Home Remodeling is a company founded on equal parts hard work and positivity. We believe that “dream” and “achieve” are not mutually exclusive. This philosophy has served us well in becoming FORTUNE Magazine’s #1 Workplace for Millennials and one of Glassdoor’s Best Places to Work. 90% of our executives begin their careers in entry-level positions because we recruit, train, and retain talented individuals with a drive to succeed.

The Service Technician services both the overall business of the company and the needs of customers by diagnosing installation issues, assessing viable solutions for said issues, and accurately drafting a fixed timeline to resolve, replace, or repair. Candidates must have significant experience in the home remodeling industry, specific to replacement windows & doors, vinyl siding, asphalt shingle roofing, and gutters. This position works almost primarily in the field with minimal supervision or contact with a manager.

Responsibilities

• Confirm all scheduled services at least 1-2 days in advance to ensure readiness.
• Prepare equipment and/or material prior to scheduled appointments.
• Review customer details, service requirements, and any special instructions beforehand.
• Perform each service efficiently and effectively, adhering to company standards and safety protocols.
• Complete assigned services within the designated timeframes, maintaining quality and workmanship.
• Consistently seek ways to improve service delivery, customer satisfaction, and provide feedback.
• Ensure timely communication for issues that require further resolution or investigation.

Requirements

• High School Diploma and 2-4 years of related work experience.
• General knowledge of residential construction and hands-on experience.
• OSHA 10 and RRP Lead Renovator Certification (will receive upon employment if not currently certified).
• Ability to prioritize and manage time.
• Organized, self-motivated, and detail-oriented.
• Great customer service skills.
• Comfortable with negotiating and independently making decisions to resolve customer concerns in real time.

Benefits

• Hourly pay.
• Use of company vehicle.
• Technology package (iPad/iPhone, EZ Pass, Gas Card).
• Full medical, dental, life, and disability insurance plans that can be tailored to you and your family’s specific needs.
• Subsidized child care and fertility benefits.
• Paid parental leave.
• Free health screenings & rewards for participation in wellness programs.
• A comprehensive 401(k) retirement savings program, matched by Power.
• Ample paid vacation and holidays.
• An employee-relief fund.
• Year-round events and activities, including an all-expenses-paid music festival in Cancun, Mexico for you and a significant other.
• Year-round volunteer opportunities.
• Personal development—books, courses, and opportunities to attend leadership conferences.
• Artfully designed office spaces & relocation opportunities.