Service Technician

At PennEngineering, we innovate and collaborate to make the world a better place. You can contribute to work that matters with a company where diversity, equity and belonging are shared values. We’re committed to fostering an environment for every employee that’s welcoming, respectful and inclusive, with great opportunity for professional growth.

Responsibilities

• Provide technical support on all models of Haeger and PEMserter machines, tooling, and components utilizing skills and experience in hydraulic, pneumatic, and electronic assembly.
• Provide technical service support to the customer via telephone, electronic communication, and in the field as required.
• Perform the job of Haeger / PEMSERTER Service Technician with a minimum of supervision.
• Follow prints, schematics, instructions, and internal documents to assemble machines/sub-assemblies according to the drawings and bill of material supplied.
• Exercise good judgment, accuracy, and efficiency in assembling, troubleshooting, and maintaining all Haeger and PEMserter® products.
• Test all components, both individually and as the total assembly, for proper and standard functions, as specified.
• Travel to customer locations to perform commissioning and service calls on Haeger and PEMserter products when needed.
• Follow company Service policies in the execution of duties.
• Exercise independent judgment and creativity in solving customer technical problems.
• Maintain a high degree of professionalism in servicing customers with respect, thoroughness, tact, and diplomacy.
• Generate documentation for internal and external technical and sales staff on service updates, product availability, and technical services available.
• Provide training to Haeger / PEMSERTER® Distributors and Representatives as required.
• Estimate repair costs for machines and tooling and quote the customer accordingly.
• Take initiative in support of customer, distributor, and fellow team members.
• Observe all safety regulations in the performance of all duties.
• Detect and report faulty machine operation, defective material and workmanship in parts and component drawings, bill of material discrepancies, parts shortages, and other unusual conditions to either the service or quality teams.
• Confer with department supervision and Engineering, as necessary, resolving questions and other operating or assembly issues.
• Maintain workplace area in a neat and orderly condition daily.
• Collaborate with other assemblers and department personnel to transmit and exchange information pertinent to work at hand.

Requirements

• High School diploma or equivalent.
• 2-5 years’ experience in a customer service role, ideally within a manufacturing or industrial environment.
• Strong interpersonal and written/verbal communication skills.
• Demonstrated ability to manage multiple priorities and deliver results under pressure.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Solid organizational skills and attention to detail.
• Capable of working independently as well as in a collaborative team environment.
• Travel requirement of up to 75% per month, Monday through Friday.
• Infrequent weekend travel for trade show or urgent customer need.

Benefits

• Medical & Employer Paid: Dental and Vision
• Parental Leave
• 401k and Employer Match
• Paid time off and holidays
• Tuition reimbursement
• Paid On the Job Training
• Performance incentive bonuses
• Community Volunteering
• Talent Referral Bonus Program
• Employee Centric Culture
• Company Provided Technology

Location: Los Angeles, CA - Remote