Service Technician

Job Summary

Are you looking for a career where you are empowered to be extraordinary? Do you want the opportunity to be part of a company where employees treat one another like family and do right by their customers every day? Well, you’ve come to the right place. At Pella, care is not a just a word – it’s a legacy. We exist to improve the living experience of our customers and enrich the lives of our team members. Care is what sparks Pella Passion. It’s our mission to be the desired window and door brand by delivering a reliable, responsive, and uniquely memorable experience that exceeds our customer’s expectations.

About the Role

Perform and complete service jobs on Pella products in the field. Problem solve and diagnose difficult issues in the field. Replace glass in windows or doors; install items such as window shades, blinds, muntins, screens, etc. Provide customers with helpful information on the care, operation, and maintenance of their Pella products. Generate and update all service-related events resolutions in Service Module following a service visit. Conduct any necessary follow-up service work or communication to bring resolution and exceptional Customer Service Rating from all Customers; serve as a Customer Service Champion at all times. Perform job site walk-throughs with customer, explaining work performed and next steps. Collects Customer payment as required. Identifies parts required to resolve issues in Service Modules and submits for ordering to advisors. Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly. May be asked to assist in the training of new Field Service Technicians or employees in other departments. Maintains, cleans, and organizes assigned Service vehicle. Completes service work orders and communicates any ongoing customer or product related issues with advisors. Meets company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the supervisor or manager. Communicates continuous improvement ideas to the supervisor or manager. Behaves according to Pella's Core Values. Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues. Maintains a valid driver’s license and be in compliance with company Fleet Safety Policy.

Responsibilities

• Performs and completes service jobs on Pella products in the field
• Problem solves and diagnoses difficult issues in the field
• Replaces glass in windows or doors; installs items such as window shades, blinds, muntins, screens, etc.
• Provides customers with helpful information on the care, operation, and maintenance of their Pella products
• Generates and updates all service-related events resolutions in Service Module following a service visit
• Counsels customers on the care, operation, and maintenance of their Pella products
• Conducts any necessary follow-up service work or communication to bring resolution and exceptional Customer Service Rating from all Customers; serves as a Customer Service Champion at all times
• Performs job site walk-throughs with customer, explaining work performed and next steps
• Collects Customer payment as required
• Identifies parts required to resolve issues in Service Modules and submits for ordering to advisors
• Loads Service van with all necessary parts and equipment on an as-needed basis, no less than weekly
• May be asked to assist in the training of new Field Service Technicians or employees in other departments
• Maintains, cleans, and organizes assigned Service vehicle
• Completes service work orders and communicates any ongoing customer or product related issues with advisors
• Meets company safety requirements by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the supervisor or manager
• Communicates continuous improvement ideas to the supervisor or manager
• Behaves according to Pella's Core Values
• Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues
• Maintains a valid driver’s license and be in compliance with company Fleet Safety Policy

Requirements

• Strong attention to detail
• Excellent verbal and written English language skills are required
• Ability to multitask and excel in a fast-paced environment
• Customer Focused
• Strong mechanical aptitude
• Familiarity with computers strongly preferred, may be expected to develop proficiency in Pella proprietary software and/or company email systems
• Positive Energy & Teamwork Mentality
• Results Orientated, Goal Driven & Self Motivated
• Experience working with a highly technical product is desirable
• High School Diploma or GED Required, in addition to dependable work history
• Valid Driver’s License and clean driving record
• 3–5-year related experience preferred (Carpentry, Finishing Carpentry, Window and/or Door Installation)

Qualifications

• High School Diploma or GED Required

Skills

• Strong attention to detail
• Excellent verbal and written English language skills
• Ability to multitask and excel in a fast-paced environment
• Customer Focused
• Strong mechanical aptitude
• Familiarity with computers
• Positive Energy & Teamwork Mentality
• Results Orientated, Goal Driven & Self Motivated
• Experience working with a highly technical product

Benefits

• Competitive compensation
• Eligible for a variety of Bonuses!
• Casual work environment
• Opportunities for internal Promotions and Transfers
• Contagiously positive company culture!
• Quarterly recognition for going above and beyond
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401k Benefits
• PTO and Paid Holidays

Pay Range

$25 - $30 per hour

Schedule

N/A

Contact Information

To apply for this position, please click the "Apply" button above. For more information, please contact [Company Name] at [Contact Information].

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.