Service Technician

About the role

The Service Technician will install and/or repair dental equipment, providing excellent customer service and adhering to safety protocols. This role involves working independently with guidance from mentors and online training.

Responsibilities

• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Demonstrate knowledge on the installation procedures and jobsite protocol.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Perform other duties as assigned.

Customer Service

• Supports customer needs through timely and professional responses.
• Treats customers respectfully and considerately, building and maintaining relationships through follow-up and courteous interactions.
• Communicates effectively with customers, explaining technical aspects of technology in a non-technical manner.

Additional Functions

• Work Ethic: Commitment to work with urgency and persistence, following Patterson’s business conduct and code of ethics and responsibilities.
• Problem Solving Skills: Anticipates and addresses customer and operational needs, going beyond training to find solutions.
• Interpersonal Skills: Establishes and maintains productive relationships with customers, vendors, and colleagues, handling difficult situations and delivering negative information constructively.
• Inventories parts, supplies, or tools needed to complete service requests, managing vehicle inventory and restocking as necessary.
• Personal/Vehicle Safety: Maintains a safe driving record and represents Patterson Dental while driving a company vehicle, scheduling regular vehicle maintenance.

Job Qualifications

• High school diploma or equivalent.
• Mechanical aptitude required.
• Focused on understanding, meeting, and exceeding customer expectations.
• Ability to thrive in a fast-paced environment.
• Basic computer skills and/or ability to use smart phone/tablet.
• Strong verbal and written communication skills.
• Valid driver’s license along with a good driving record.

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required.
• Excellent organization and problem-solving skills.
• Knowledge of Microsoft Outlook, Excel, and Teams is helpful.

Working Conditions

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up to 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.