Service Technician

Essential Functions

• Install and/or Repair Dental Equipment:
• Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
• Follow checklists, ensuring all critical parts are examined.
• Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
• Customer Service:
• Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner.
• Builts and maintains customer relationships through follow-up and professionalism.

Required Qualifications

• High school diploma or equivalent
• Demonstrated mechanical aptitude in trades such as carpentry, plumbing, heating, electronics or similar
• Ability to thrive in a fast-paced environment
• Requires basic computer skills and ability to use smart phone/tablet technologies
• Inventory management including determining parts, supplies or tools needed to complete service requests and restocking vehicle as needed
• Maintain a quality driving record in accordance with Patterson’s policies and represent Patterson Dental while driving a company vehicle

Preferred Qualifications

• Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desired
• Excellent organization and problem-solving skills
• Strong work ethic
• Knowledge of Microsoft Outlook, Excel and Teams is helpful
• Strong verbal and written communication skills
• Demonstrated sense of urgency while following Patterson’s business conduct and code of ethics and responsibilities
• Excellent customer service and interpersonal skills to be the face of Patterson at customer sites

Physical Demands

• Must be able to remain in a stationary or driving position up to 100% per day.
• Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
• Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
• Must be able to reach at shoulder level and reach at waist level up to 25% per day.
• Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
• Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
• Must be able to climb steps and/or ladders less than 5% per day.

Travel and On-call

• 100% travel to customer sites in a local geographic area
• Occasionally out of town for overnight and/or after-hours

Training and Development

• Training and development opportunities available

Diversity and Inclusion

• Patterson values diversity and inclusion

Community Giving

• Participates in community giving initiatives

Benefits

• Details of benefits package not specified

Why join Patterson?

• Patterson offers a wide range of opportunities
• The hiring process may vary based on position
• Learn how to submit a job application and typical evaluation processes used at Patterson

Corporate Responsibility

• Measures success by the strength of relationships with clients, customers and employees
• Supports employee volunteerism large and small
• Commitment to building strong connections to support communities

Our Mission

• To be the market leading dental and animal health company supplying technology, marketing, support and logistics to maximize customer success
• Create a relevant, memorable difference in the lives of clients, customers and employees