Service Technician

About Us

OWL Services is the premier sales, installation, program management, and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S. With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year. OWL Services’ companies have received numerous awards for exemplary customer service, including EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

About the Role

We are seeking a skilled and customer-oriented Service Technician to join our team. The Service Technician is responsible for providing preventative maintenance, troubleshooting, repairs, or arranging for repairs of equipment and all operating systems. The ideal candidate is a reliable self-starter who can work autonomously, possesses a mix of mechanical and technical skills, takes initiative, and takes pride in their work. This is an opportunity for a long-term position with a growing company.

Responsibilities

• Perform highly diversified duties to repair, install, and maintain petroleum equipment and other related devices
• Execute mechanical skills including, but not limited to, mechanical, electrical, pneumatic, and hydraulic systems
• Perform preventative maintenance on equipment
• Complete service requests and maintenance repair items in a timely manner and ensure all requests are handled professionally
• Assure compliance with appropriate safety practices and procedures according to applicable federal, state, and local codes, regulations, and requirements
• Troubleshoot various types of equipment and make repairs as needed
• Utilize various testing devices, multiple hand, and power tools related to the job
• Maintain tools and equipment to ensure all are in proper and safe working order
• Any other duties or responsibilities, as assigned

Requirements

• Experience with electrical controls and electronic wiring
• Must maintain a valid driver’s license as well as a clean driving record
• High school diploma or equivalent
• Must be available for on-call rotation
• Experience with computer tasks such as software installation, installing hard drives, networks, routers, printers, and other components
• Mechanical aptitude

Skills

• Excellent communication, analytical, and problem-solving skills
• Demonstrates organization skills with the ability to successfully manage multiple priorities in a dynamic environment
• Team-oriented, with the ability to build consensus and effective relationships in a cohesive business environment
• Passion for customer service excellence
• Ability to keep supervisor fully informed by verbal, written, and electronic communication
• Ability to respond promptly to service calls or emergencies as they arise
• Self-motivated, driven with a passion for excellence

Benefits

• 10 paid holidays
• Flexible time off
• 401(k) company match
• Health, dental, and vision insurance
• HSA and FSA
• Disability & occupational accident insurance
• Company-paid life insurance policy
• Employee Assistance Program (EAP)
• World-class paid training program for long-term career success