Service Technician

About the role

At Groundworks, North America's leader in foundation solutions, our Service Technicians are trusted advisors—combining hands-on knowledge with consultative sales skills to deliver real solutions that protect our customers’ homes. You’ll meet homeowners face-to-face, assess their needs, present proven systems, and earn steady pay and commissions while doing work you can stand behind. Backed by industry-leading training, advanced tools, and the strength of a national brand, this role is built for motivated professionals who want ownership of their success and a clear path for growth.

The Service Technician is an integral part of the customer journey post-installation. They focus on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions. The Service Technician supports our customers with additional solutions options and needs.

Responsibilities

• Execute appointments scheduled with customers
• Travel to customers' homes based on assigned appointments
• Build long-term relationships with customers and professionally represent the company
• Recommend additional products and services to enhance or improve original installation or to remedy a potential issue through established processes and procedures
• Perform annual customer maintenance visits, examining work previously completed
• Perform reactive service appointments, diagnose, and fix any issues
• Install additional products purchased by the customer as necessary
• Adhere to safety regulations and procedures when carrying out responsibilities
• Examine solutions installed by the company and determine potential warranty or non-warranty work
• Communicate the status of each job (completions and complications) and submit all necessary documentation to the Service Manager and customer as required
• Regularly and reliably report to work on time each working day
• Other duties as assigned

Requirements

• 1 or more years of proven sales experience preferred but not required
• Construction/Home Improvement experience preferred
• Proven customer relations experience preferred
• High school diploma or GED or equivalent experience
• A valid, non-restrictive Driver's License is required

Working Conditions

• The employee lifts, pushes, pulls, or carries objects; uses abdominal and lower back muscles to provide support over time without fatigue; and effectively lifts and carries heavy loads.
• The position requires good manual dexterity (hand, hand and arm, two hands) and multi-limb coordination. It also requires the ability to quickly move arms and legs.
• The employee must have excellent stamina.
• Seeing with the ability to read reports, data, statistics, and information on computer screens is required.

Benefits

• Competitive base pay + commission & bonus ($70k - 80k avg. with Top Performers earning $100-120k)
• Best-in-class paid-training program with commission eligibility
• This role requires travel for a mandatory 3-week regional training class. Travel accommodations will be provided.
• Company-generated leads - no cold calling required!
• Company service vehicle and fuel card provided
• Performance opens doors to elite recognition, trips & events
• Annual Tribe Appreciation Tour, holiday & volunteer events
• Upward mobility - we promote from within 80% of the time
• Employee Ownership Program lets you share the upside
• Tuition Reimbursement Program - we invest in your development!
• Work-life balance - 2 weeks PTO and 6 paid holidays

US: Affordable and comprehensive benefits package including medical, dental, vision, long & short-term disability, company-paid life insurance, 401(k) and company match & paid maternity leave

Canada: Affordable and comprehensive benefits package including medical, dental, long & short-term disability, and company-paid life insurance