Service Technician

Mobius Mobility · Manchester, NH · 1 wk ago

On-siteEducationFull-time

About the role

Mobius Mobility is seeking a Service Technician to join our growing team. In this role, you will perform repairs on mobility devices, develop service procedures, and support manufacturing, product testing, and delivery to users. You will assist ATPs in configuring user-specific seating solutions and manage user documentation and communications using CRM tools. Additionally, you will provide technical support to clinicians and users, identify recurring issues, and recommend solutions. This role also involves preparing service-related documentation and coordinating shipping of materials.

Responsibilities

Medical device experience preferred, working with the disability community a plus
Previous experience using hand and/or power tools required
Servicing of electromechanical equipment or devices
Detail, safety and quality oriented, with ability to follow Good Documentation Practices
Ability to maintain confidentiality when provided with sensitive information
Ability to diagnose problems and see the solutions through to completion
Ability to think quickly to handle unique situations
Use of Salesforce CRM experience preferred
Good computer skills including proficiency using Microsoft Office
Must demonstrate strong communication and teamwork skills
Excellent written and verbal communication skills – Internally and Externally
Experience with handling customer complaints
Outstanding customer service skills and ability to maintain a high level of quality
Able and willing to work additional hours when required, including weekends
Valid and current driver license
3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
AS Degree or equivalent with engineering discipline preferred.
Support high volume of e-mail correspondence, telephone calls, and mailings
Complete order requests for part replacements
Resolves the user's problem or need over the phone whenever feasible
Identifies reoccurring issues and recommends constructive resolution
Thrive in a fast paced, professional, customer-oriented company.
Perform final system integration and testing
Provides responsible repair services to our customers in a courteous and professional manner
Develop procedures for device servicing
Assist users with service, repair, and return requests
Conduct troubleshooting and repairs on devices returned for service
Document service performed and root cause analysis and required complaint handling per approved QA documentation
Utilize CRM software to document, manage and track service issues or user complaints
Maintain calibration and other QA documentation needs
A strong attention to detail
Participate in surveys conducted by authorized inspection agencies.
Participate in the company’s Performance Improvement Program
Participate in company committees when requested
Participate in in-service education programs provided by the company
Pursue continuing education programs appropriate to job responsibilities
Perform other special projects or duties as determined by management
Report any misconduct, suspicious or unethical activities to the Compliance Officer, FDA Management Rep., Safety Officer or HIPAA Officer as appropriate
Able to complete all tasks that require the use of a computer and office equipment
Able to move throughout the building and grounds and communicate with employees, customers and others
Able to meet the requirements/contraindications of the ibot® PMD
Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
Able to travel as needed, both domestically and internationally, with an expected travel commitment up to 75%

Qualifications

Medical device experience preferred, working with the disability community a plus
Previous experience using hand and/or power tools required
Servicing of electromechanical equipment or devices
Detail, safety and quality oriented, with ability to follow Good Documentation Practices
Ability to maintain confidentiality when provided with sensitive information
Ability to diagnose problems and see the solutions through to completion
Ability to think quickly to handle unique situations
Use of Salesforce CRM experience preferred
Good computer skills including proficiency using Microsoft Office
Must demonstrate strong communication and teamwork skills
Excellent written and verbal communication skills – Internally and Externally
Experience with handling customer complaints
Outstanding customer service skills and ability to maintain a high level of quality
Able and willing to work additional hours when required, including weekends
Valid and current driver license
3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
AS Degree or equivalent with engineering discipline preferred.
Support high volume of e-mail correspondence, telephone calls, and mailings
Complete order requests for part replacements
Resolves the user's problem or need over the phone whenever feasible
Identifies reoccurring issues and recommends constructive resolution
Thrive in a fast paced, professional, customer-oriented company.
Perform final system integration and testing
Provides responsible repair services to our customers in a courteous and professional manner
Develop procedures for device servicing
Assist users with service, repair, and return requests
Conduct troubleshooting and repairs on devices returned for service
Document service performed and root cause analysis and required complaint handling per approved QA documentation
Utilize CRM software to document, manage and track service issues or user complaints
Maintain calibration and other QA documentation needs
A strong attention to detail
Participate in surveys conducted by authorized inspection agencies.
Participate in the company’s Performance Improvement Program
Participate in company committees when requested
Participate in in-service education programs provided by the company
Pursue continuing education programs appropriate to job responsibilities
Perform other special projects or duties as determined by management
Report any misconduct, suspicious or unethical activities to the Compliance Officer, FDA Management Rep., Safety Officer or HIPAA Officer as appropriate
Able to complete all tasks that require the use of a computer and office equipment
Able to move throughout the building and grounds and communicate with employees, customers and others
Able to meet the requirements/contraindications of the ibot® PMD
Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
Able to travel as needed, both domestically and internationally, with an expected travel commitment up to 75%

Skills

Medical device experience preferred, working with the disability community a plus
Previous experience using hand and/or power tools required
Servicing of electromechanical equipment or devices
Detail, safety and quality oriented, with ability to follow Good Documentation Practices
Ability to maintain confidentiality when provided with sensitive information
Ability to diagnose problems and see the solutions through to completion
Ability to think quickly to handle unique situations
Use of Salesforce CRM experience preferred
Good computer skills including proficiency using Microsoft Office
Must demonstrate strong communication and teamwork skills
Excellent written and verbal communication skills – Internally and Externally
Experience with handling customer complaints
Outstanding customer service skills and ability to maintain a high level of quality
Able and willing to work additional hours when required, including weekends
Valid and current driver license
3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
AS Degree or equivalent with engineering discipline preferred.
Support high volume of e-mail correspondence, telephone calls, and mailings
Complete order requests for part replacements
Resolves the user's problem or need over the phone whenever feasible
Identifies reoccurring issues and recommends constructive resolution
Thrive in a fast paced, professional, customer-oriented company.
Perform final system integration and testing
Provides responsible repair services to our customers in a courteous and professional manner
Develop procedures for device servicing
Assist users with service, repair, and return requests
Conduct troubleshooting and repairs on devices returned for service
Document service performed and root cause analysis and required complaint handling per approved QA documentation
Utilize CRM software to document, manage and track service issues or user complaints
Maintain calibration and other QA documentation needs
A strong attention to detail
Participate in surveys conducted by authorized inspection agencies.
Participate in the company’s Performance Improvement Program
Participate in company committees when requested
Participate in in-service education programs provided by the company
Pursue continuing education programs appropriate to job responsibilities
Perform other special projects or duties as determined by management
Report any misconduct, suspicious or unethical activities to the Compliance Officer, FDA Management Rep., Safety Officer or HIPAA Officer as appropriate
Able to complete all tasks that require the use of a computer and office equipment
Able to move throughout the building and grounds and communicate with employees, customers and others
Able to meet the requirements/contraindications of the ibot® PMD
Must be able to bend, twist, and reach frequently, must be able to lift 75lbs frequently
Able to travel as needed, both domestically and internationally, with an expected travel commitment up to 75%

Benefits

Medical device experience preferred, working with the disability community a plus
Previous experience using hand and/or power tools required
Servicing of electromechanical equipment or devices
Detail, safety and quality oriented, with ability to follow Good Documentation Practices
Ability to maintain confidentiality when provided with sensitive information
Ability to diagnose problems and see the solutions through to completion
Ability to think quickly to handle unique situations
Use of Salesforce CRM experience preferred
Good computer skills including proficiency using Microsoft Office
Must demonstrate strong communication and teamwork skills
Excellent written and verbal communication skills – Internally and Externally
Experience with handling customer complaints
Outstanding customer service skills and ability to maintain a high level of quality
Able and willing to work additional hours when required, including weekends
Valid and current driver license
3 to 5 years’ experience in a technical service role or mechanical technician role, involving customer facing activities.
AS Degree or equivalent with engineering discipline preferred.
Support high volume of e-mail correspondence, telephone calls, and mailings
Complete order requests for part replacements
Resolves the user's problem or need over the phone whenever feasible
Identifies reoccurring issues and recommends constructive resolution
Thrive in a fast paced, professional,