Service Technician

Location: Vital at Springbrook | Alcoa, TN

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members. We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

About the role

As a Service Technician, you’ll provide excellent customer service to prospective and current residents while promoting a quality living experience for all. From completing work orders to routine check-ups, you’ll use your hands-on expertise to ensure residents feel proud to call our communities home.

Responsibilities

• Diagnose problems and perform assigned repairs in the areas of HVAC, electrical, plumbing, swimming pools, carpentry, dry wall repair, exterior structures, and appliances.
• Ensure assigned work order requests are responded to promptly and professionally.
• Inspect buildings to ensure safety and cleanliness, alerting the Service Manager and Property Manager immediately to items that need to be addressed.

Requirements

• Minimum 1 year of previous experience in property management maintenance, other building maintenance or related trade is required.
• CPO Certification (desired/required depending on property).
• Strong communication and customer service skills.
• Organizational and time-management abilities.
• A collaborative, solutions-focused, “can-do” attitude.
• Valid Driver’s License and reliable transportation.
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits

• Bonus opportunity (position dependent).
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time (varies by state), and 15 days (120 hours) of vacation in the first year.
• Housing discount program (based on availability and prior ownership group approval).
• 401(k) retirement plan with company match.
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options.
• Employer-sponsored short-term and long-term disability coverage.
• Company-paid life insurance.
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance.
• Employee Assistance Program (EAP).

Pay

The expected compensation range for this position is $20.00 – $22.00 per hour, which includes base pay plus variable incentive pay, if eligible.