Service Technician
Maintenance Services
Perform and document preventative maintenance. Conduct inspections, vacant turns, repairs, and janitorial services per the assigned schedule and according to policies and procedures.
May be called upon to perform housekeeping and grounds work, not to exceed 50% of the time.
Be responsible in the utilization of maintenance materials; inform manager of supply needs; keep storage area locked.
Oversee and assist with apartment turns including assistance with resident move-out and apartment renovation, troubleshooting and repair of most major and minor mechanical systems in apartment turn process per standards:
- Ensure 75% of vacant apartments are in market-ready condition according to quality standards.
- 3 to 5-day downtime standard for the preparation of market-ready apartments.
- 10-day turn for upgrade units.
- “I would live here” test.
Complete all tasks per company safety policies. Notify managers of any safety or liability concerns. Participate in safety meetings and be safety conscience.
Responsible for knowledge of property-specific problems such as asbestos.
Know and adhere to company values and policies.
Perform other duties as assigned.
Customer Service
Complete resident-requested repairs and service within the required timeframe (24 hours).
Document through KeyTrak and work with the office team to follow up with residents for incomplete service requests.
Ensure excellent customer service with same day or maximum 24-hour follow up, courteous and professional attitude toward all customers.
Shares on-call responsibilities with the maintenance team; Available for weekend work and after-hours emergency service requests, 24 hours per day, 7 days per week.
Physical Requirements
Bending, kneeling, stooping, pushing, and pulling actions are continuous and required.
Occasionally requires lifting 75 pounds or less.
Frequently requires lifting 25 pounds through the workday.
Must be able to walk apartments and grounds including steps frequently.
Able to climb ladders over 10 feet.
Ability to read gauges and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Work Schedule & Location
Monday-Friday 8 am - 5 pm, with rotating on-call responsibilities.
Must be available for regular on-call work/emergency calls, work scheduled off-hours, and emergency overtime as required (hours may vary to meet the business needs of the property).
Summary What we can offer you
Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.
Who is Middleburg Communities?
At Middleburg Communities, we share a vision for greater value creation through community impact. Our success is rooted in a genuine desire to serve our local communities in thoughtful and holistic ways. By enhancing the lives of others, we contribute positively to neighborhoods and maximize real returns for our partners. Middleburg is a fully integrated real estate investment, development, and construction firm focused on rental housing in high-growth markets across the southeastern United States. Since 2004, the company has acquired and developed over 22,000 apartment units, executing approximately $3 billion in transactions, and is one of the most active developers and builders of rental housing in the nation with approximately $1 billion in recurring annual development value.
Middleburg Communities is an equal-opportunity employer committed to diversity and inclusion. We welcome qualified applicants from a variety of backgrounds inclusive of their race, color, religion, sexual orientation, gender, gender identity, expression or orientation, genetic information, national origin, age, disability, or status as a disabled or Vietnam-era veteran.