Service Technician

Primary Duties

• Service Technician removes, repairs, and installs components in varying configurations of equipment.
• Develop, maintain and share excellent product knowledge.
• Retail and safeguard all records as required by management.
• Cookordinate efforts with all appropriate departments and personnel to ensure customer satisfaction 24/7.
• On call service.
• Address and resolve all customer requests, complaints and objections with a positive and creative approach.
• Adhere to strict Safety Guidelines.
• Provide superior customer service and support company goals.
• Maintains service vehicle in safe and good repair.

Basic Requirements

• Must be over the age of 21, as driving is required.
• Valid driver’s license and acceptable driving record, in accordance with company guidelines.
• High school diploma or equivalent.
• Excellent mechanical and communication skills are required.
• Must have basic hand tools (wrenches, sockets, screwdrivers, pliers, etc.).
• Detail oriented with good observation skills.
• Good mechanical aptitude with the ability to detect technical discrepancies and malfunctions.
• Understanding of the proper use of all repair tools, testing machinery and equipment.
• Excellent oral communication and strong relationship building skills required.
• Detail oriented with solid organizational skills and the ability to prioritize and multi-task in a fast-paced work environment.
• Experience with of Industrial/mobile hydraulic/pneumatic systems is a plus.
• Previous background should include knowledge of parts and nomenclature as well as a demonstrated ability to work well with customers.
• Maintain regular and punctual attendance.

Physical Demands And Work Environment

• Ability to lift up to 70 lbs.
• Work environment: primarily inside, workshop environment involving working at a bench or test stand in relatively close proximity to other technicians.
• Occasionally, the work will require working underneath or on large equipment either in the shop or directly outside the shop.