Service Technician

About the Role

Performs all related service work and installs propane, refined fuel, and lubricant systems. Installs equipment at company and customer locations and completes work orders and inventory cycle counts as directed. Assists in attaining assigned goals for safety, installations, and training, and delivers fuel and propane products as needed. Ensures safety standards comply with all company, local, city, state, and federal guidelines.

MFA Oil Company, formed in 1929, is a farmer-owned cooperative and a leading propane retailer in the United States. The company supplies fuels, lubricants, and propane to customers in Missouri, Arkansas, Indiana, Iowa, Kansas, Kentucky, Oklahoma, and Tennessee. Through subsidiaries, MFA Oil operates Break Time convenience stores, a Big O Tires franchise, a solar panel installation company (BluSphere Energy), and APM, a wholesale fuel distributor.

Responsibilities

• Provide prompt and efficient service to all customers, including installation of tanks (propane, refined fuel, and lubricant) and service of existing equipment and systems
• Work individually or as part of a crew during construction or installation of petroleum, propane, or associated equipment at company and customer locations
• Conduct service work as scheduled, including after-hours emergency service
• Clean and maintain equipment assigned to the position
• Perform work in a safe manner at all times according to company safety procedures
• Handle all “out of gas” calls according to the company’s procedures
• Provide home office with required information and records on a timely basis
• Inspect all customer installations (tanks, pumps, regulators, lines, etc.) to assure safe, dependable operations
• Troubleshoot, diagnose, and repair system and equipment issues as assigned
• Maintain inventory of fuel-related and non-fuel related parts and equipment
• Perform preventative maintenance on equipment as directed
• Ensure all customer documentation is accurately completed, including service documentation, credit application, propane tank lease, and transfers
• Maintain accurate and complete records of all fixed assets assigned to the plant, including loaned customer equipment
• Assist plant manager in establishing all eligible customers as members
• Deliver refined fuel and propane products as needed and assigned
• Identify and communicate to management issues and feedback related to safety, efficiency, training needs, and customer needs, questions, or concerns
• Communicate any necessary changes and/or issues directly to supervisor
• Safely operate vehicle according to MFA Oil Company policies and guidelines, state and federal transportation laws, and other related regulations
• Properly use handheld systems as needed
• Conduct pre-trip and post-trip inspections and report any truck safety issues immediately to supervisor, as well as maintaining truck in a neat and clean condition
• Present a positive image of MFA Oil Company to the community and be knowledgeable about all products and services offered by the company
• Support and understand company policies and procedures and communicate those to customers as needed

Requirements

• High school diploma or equivalent
• Training and/or experience in truck and equipment maintenance
• Ability and willingness to work with hazardous materials
• Ability and willingness to become propane (CETP) certified as determined by the state(s) served
• Ability and willingness to become MFA Oil crane certified
• Valid driver’s license
• Ability and willingness to obtain a Class A or Class B Commercial Driver's License (CDL) with tanker, HAZMAT, and air brake endorsements within the first 90 days of employment, and maintain all Department of Transportation (DOT) requirements per the vehicle requirements
• Ability to pass in-person training and MFA Oil Company Record of Road test requiring operation of both manual and automatic transmission vehicles within 90 days of employment
• Ability to safely operate automatic and manual transmission vehicles in a variety of weather and road conditions
• Ability to consistently operate a computer and other office productivity machinery, including handheld delivery tracking device
• Ability to move and position self to move and retrieve products and supplies from shelves, under counters, or stacks of inventory weighing up to 100 pounds
• Ability to remain in a stationary position (standing and/or sitting) for up to nine hours per shift
• Ability to lift 25-pound boxes to a height of 3-4 feet and load them into trucks
• Ability to ascend and descend ladders to deliver fuel
• Vision, hearing, speech, and ability to detect odors
• Ability to consistently drive and work in outdoor weather conditions
• Availability to work a rotating on-call schedule, holidays, weekends, and after regular business hours as needed
• Reliable transportation to work
• Ability to exchange accurate information with MFA Oil Company customers in English
• Legal authorization to work in the United States of America
• 21 years of age or older
• Ability to meet company requirements including successful pre-employment drug screening, Motor Vehicle Report (MVR), criminal background check, and MFA Oil Company road test

Preferred Skills

• Mechanical skills (basic plumbing, electrical, and general carpentry)
• Ability to work both independently and in a team environment
• Ability to work under timelines and pressure
• Strong communication skills
• Ability to work at a fast pace
• Sales abilities

Benefits

Our benefits are designed to invest in you! We offer a comprehensive benefits structure for regular full-time positions, including:

• Competitive wages
• Paid time off
• Paid company holidays
• Opportunity for eligible employees to share in company success through profit sharing and/or performance incentives
• Health benefits including medical, dental, vision, an employee assistance program, and company-paid life insurance
• Short- and long-term disability
• Retirement benefits including a 401(k) plan with a company match offering pre-tax and Roth options

Our Culture

The core values of MFA Oil are aligned with our purpose and are the cornerstones upon which our culture is built:

• Put Customers First
• Respect Everyone – Demonstrate high regard or show special attention to customers, coworkers, vendors… everyone you come in contact with.
• Provide Excellent Service – Go the extra mile to ensure our customers are happy and satisfied with our products and services.
• Deliver on Your Promises – Do what you say you are going to do, when you say you are going to do it. Every time.
• Be Tenacious
• Give Your Best – Always give your best effort and seek to improve every day.
• Never Settle – Settling can lead to compromising on effort and quality of work. Find a way forward and don’t settle for “It can’t be done.”
• Work Passionately – Passion accelerates your abilities, propels you to overcome obstacles, and shows customers and co-workers that you care.
• Lead by Example
• Do the Right Thing – When we let honesty and integrity be our guide, we will always be headed in the right direction.
• Take Ownership – Each of us must be accountable for ourselves, our colleagues, our customers, and our company.
• Act with Empathy – When we recognize and understand each other’s challenges, we communicate better and grow stronger as a team.

Growth & Development

We believe there’s always room to learn and grow, from entry-level employees to senior leaders. Opportunities exist for internal advancement and professional development including on-the-job training. Educational expense assistance is available for employees seeking to continue their education ambitions aligned with their employment within the company.