Service Technician

At PPC Partners we believe in the Power to Serve along with the Pursuit of Excellence. The following values guide our behaviors: A Servant’s Heart – Focus on the Needs of Others, Wisdom – Insightful, Integrity – Honesty and Trustworthy, Courage – Decisive and Confident in Others, Humility – Modest and Respectful, Passion – Unfailing Dedication.

Responsibilities

• Technical Service & Troubleshooting:
  • Perform service, maintenance, troubleshooting, and repairs on electrical and mechanical systems in commercial and industrial environments
  • Perform scheduled maintenance tasks and respond to service calls efficiently and effectively
  • Support and perform small-scale installations, system upgrades, and control or equipment retrofits as assigned through the service department
  • Identify and resolve electrical and mechanical faults and provide solutions that restore system functionality
• Customer Communication & Field Coordination:
  • Communicate directly with customers to understand needs, explain findings, and offer service recommendations
  • Provide timely and accurate service estimates for repair or replacement work
  • Resolve customer or job-site conflicts related to installation issues with professionalism and clarity
• Equipment Management & Reporting/Documentation:
  • Manage truck inventory, tools, and equipment to ensure readiness for service tasks
  • Maintain tools and equipment in good working condition and report deficiencies or replacements needed
  • Accurately complete field service reports, equipment documentation, and other required paperwork for each service visit
  • Submit all documentation in a timely manner to support accurate billing and service tracking
  • Provide feedback to supervisors on changes, issues, or improvement opportunities observed during service work
• Safety/Hazard Recognition & Elimination:
  • Pre-plan and identify the methods to eliminate hazards daily by work task
  • Execute skill in observing habits and hazards of others and bringing it to their attention
  • Uphold safety as the most important goal of our company. Support goal of achieving zero accidents
  • Promote and encourage open communication between field and office regarding all safety concerns, suggestions, improvements, and PPE needed
  • Obtain safety training as expected by all company personnel

Requirements

• High School Diploma (or equivalent) required
• 5-7 years’ experience in the electrical field required
• Must possess a valid driver's license and maintain a driving record that meets company insurance requirements

Skills

• Positive safety attitude and personal integrity – both are non-negotiable
• Must present a professional image and excel in trust building
• Must be self-starter and able to work with minimal supervision
• Must be able to use hand tools of the trade

Physical Requirements

• Perform work while standing, climbing ladders, crawling, kneeling, and lifting up to 50 lbs., both indoors and outdoors
• Work in environments involving moving machinery, temperature fluctuations, dust, fumes, and confined spaces