Service Technician

Role Summary

Reporting to the Sales Manager, the Service Technician will be primarily responsible for field service, troubleshooting and documentation in the Merlo Energy assigned territories. These services would include, start-up, commission and testing of steam, air, and hot water equipment. Also, provide sales support functions during non-active field service work and promote schedule services.

Exciting Work You Will Do

• Field service work for Merlo Energy to include:
• Steam trap testing
• Start up and commissioning of hot water generation and mix stations
• Troubleshooting of pressure reducing stations, humidification systems, and condensate system
• Be fluent in reporting and documentation of the work required by both customers and manufacturers
• Effectively use measurement testing instruments and documentation tools such as DVOM & AMP meters, pressure and temperature instruments, software calibration and interface devices
• Able to perform work in an industrial setting to include Chemical Plants, Refineries, Power Plants, various industrial and commercial complexes in a safe manner
• Manage time effectively in scheduling service work while coordinating with other Merlo Energy staff so the work schedules meet market demands
• Be available for overnight travel when required for field service work and training
• Perform sales assist role with outside sales where field technical assistance may be required
• Back up inside and outside sales when not in the field
• Follow safe work habits and established safety procedures
• Perform other duties as assigned

Competencies You Possess

• Service Excellence
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and Collaboration
• Decision Quality
• Displaying Technical Expertise
• Time Management
• Safety Conscious

What You’ll Need

• Work Experience: Entry Level
• Education: High School Diploma or GED equivalent
• Analytics/Computer Skills: Knowledge of software-based tools in the industry; knowledge and understanding of Microsoft Office (Excel, Word, Office); mechanical aptitude and problem-solving skills
• Organization Skills: Excellent work ethic; good verbal, time management and communication skills; ability to work independently and as part of a team
• Cross-functional skills: Ability to work effectively in a team environment and through the direction of the Sales Manager; work well with others; ability to explain your work and/or train others
• Communication Skills: Ability to communicate well with all levels of the organization; know when to request assistance when appropriate, especially when lifting heavy objects
• Physical, Mental and Visual Skills: Reasonable accommodations may be made to enable individuals with disability to perform essential functions: Ability to frequently lift/move up to 50lbs; Ability to stand/walk/lift, pull and push during entire work shift on concrete; Ability to carry up to 30lbs of tools up and down stairs/ladders for most of the work shift
• Physical Environment: Exposure to temperature conditions prevalent at the time; noise level consistent with an industrial setting
• Travel Requirements: 50% in assigned territories; overnight travel required
• Driver’s License: Possess and maintain a valid driver’s license

We Prefer But Don’t Require

• The Kendall Group is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.