Service Technician

Principal Duties and Responsibilities

• Perform and complete service jobs on Marvin products in the field.
• Replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.
• Provide helpful information on the care, operation, and maintenance of Marvin products to customers.
• Generate and update all service-related paperwork following a service visit.
• Conduct any necessary follow-up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers.
• Serve as a Customer Service Champion at all times.
• Perform job site walk-throughs and complete necessary paperwork.
• Identify items that need attention or correction prior to project finalization.
• Collect customer payment as required.
• Identify and order parts over the phone or via email through the CSR.
• Load the service van with all necessary parts and equipment on a daily basis and maintain the assigned service vehicle.
• Abide by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction.
• May be asked to assist in the training of new Field Service Technicians or team members in other departments.
• Complete service work orders and communicate any ongoing customer or product related issues with CSR’s.
• Maintain a safe work area by keeping it neat and clean, following safety precautions, and wearing required safety apparel (i.e., shoes, safety glasses, fall protection, etc.).
• Report any safety issues to the manager.

Qualifications

• High School Diploma or GED and dependable work history.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components.
• Prior experience with power tools (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.).
• Familiarity with computers preferred.
• To develop proficiency in Marvin proprietary software (i.e. PQM, OSC, OMS, etc.) and/or company email systems (Outlook).
• Excellent verbal and written English language skills and good customer service skills (in person and via the phone).
• Ability to present information, gather information, and respond to questions from customers, managers, co-workers, and the general public.
• A strong desire to learn and promote self-growth, proactivity, self-motivation, and a demonstrated ability to follow assignments through to completion.
• An attention to detail, ability to develop trust, respect, and confidence of customers, coworkers, and managers, and a clean and neat physical appearance.
• The ability to problem solve and think creatively and positively when faced with obstacles.
• Ability to perform calculations using units of money, time, measurement, etc.
• Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
• Repetitive body motions may be required.
• Time commitment required of this position will vary with the seasons.