Service Technician

Principal Duties and Responsibilities

• Perform and complete service jobs on Marvin products in the field.
• Replace glass in windows or doors and install items such as window shades, blinds, muntins, screens, etc.
• Provide helpful information on the care, operation, and maintenance of Marvin products to customers.
• Generate and update all service-related paperwork following a service visit.
• Conduct any necessary follow-up service work or communication to achieve resolution and a “Very Satisfied” Customer Service Rating from all Customers.
• Serve as a Customer Service Champion at all times.
• Perform job site walk-throughs and complete necessary paperwork.
• Identify items that need attention or correction prior to project finalization.
• Collect customer payment as required.
• Identify and order parts over the phone or via email through the CSR.
• Load the service van with all necessary parts and equipment on a daily basis and maintain the assigned service vehicle.
• Abide by company Mission Statement, striving to achieve corporate goal of 100% Customer satisfaction.
• May be asked to assist in the training of new Field Service Technicians or team members in other departments.
• Complete service work orders and communicate any ongoing customer or product related issues with CSR’s.
• Maintain a safe work environment by keeping work area neat and clean, following safety precautions, and wearing required safety apparel (i.e., shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager.

Qualifications

• High School Diploma or GED and dependable work history.
• Prior knowledge of general construction applications and terminology and/or window and door applications or components.
• Prior experience with power tools (i.e. table saw, circular or miter saw, pneumatic nail gun, power drill etc.).
• Familiarity with computers preferred.
• To develop proficiency in Marvin proprietary software (i.e. PQM, OSC, OMS, etc.) and/or company email systems (Outlook).
• Excellent verbal and written English language skills and good customer service skills (in person and via the phone).
• Ability to subtract two digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform calculations using units of money, time, measurement, etc.
• Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.
• Repetitive body motions may be required.
• Time commitment required of this position will vary with the seasons.
• Must have a valid driver’s license and be in compliance with the company Fleet Safety Policy.