Service Technician

About the role

The Field Service Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs.

Key Responsibilities

• Performs periodic scheduled and preventive maintenance on equipment as assigned by Dispatch
• Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers, and power supplies
• Provides sound technical assistance to all customers and distributors
• Provides on-site technical training for customer personnel pertaining to use, operation, and maintenance
• May assist in the installation of new carwash equipment
• Performs repairs and corrects malfunctions as necessary
• Maintains tools, test equipment, and materials in a professional manner
• Maintains all company-owned and leased equipment in proper condition
• Operates a vehicle in a safe and courteous manner, while obeying local laws and regulations
• May work with processes that are unique or peculiar to customer needs
• Involves in the problem-solving process regarding customer complaints
• Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service
• Accurately perceives information from others. Assures appropriate flow of information and reports matters clearly, concisely, and accurately.

Qualifications

• 3-5 years of field experience
• Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities
• Excellent communication skills (written and verbal) are a must
• Ability to read and comprehend documents and follow simple instructions
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• Understanding of OLC controllers, low voltage control circuits, and three-phase power

What We Offer

• Hiring range: $24.00 – 30.00 Per Hour, depending on qualifications and experience
• Comprehensive benefits: medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Paid time off, holidays, and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

Behaviors We Value

• Integrity: We operate with unwavering integrity and a commitment to ethical standards.
• Accountability: You're dependable under pressure, consistently meeting deadlines and delivering results.
• Passion & Drive: We're a team of high-energy professionals focused on impactful execution. Your enthusiastic, "can-do" attitude will inspire those around you.
• Strong Work Ethic: You're driven to make a real impact. While we champion work-life balance, we also expect a strong commitment to doing whatever it takes to succeed in our fast-paced environment.
• Customer-Focused: You instinctively put the customer first, shaping every task and decision with their needs in mind.
• Supportive Team Player: You bring emotional intelligence and common sense to the team, supporting your colleagues and contributing to our positive culture.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb, and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined

About Mark VII Equipment Inc.

Mark VII Equipment Inc. is the North American subsidiary of WashTec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting-edge equipment—designed, built, and supported by teams like ours. We Serve a Wide Range Of Customers, Including Gas Stations, Convenience Stores, Retail Car Wash Operators, Auto Dealerships, And Fleet Managers. Our Product Portfolio Includes SoftWash XT® & SoftWash DF® AquaJet XT® ChoiceWash XT® AquaDri® JetWash® SoftLine® & SoftLine2® A full suite of chemicals and ancillary equipment As a Service Technician, you’ll play a critical role in driving innovation, improving production processes, and ensuring the highest standards of quality and efficiency across our operations. Join us in shaping the future of automated vehicle care—where precision engineering meets real-world impact.

How To Apply

If you're ready to make a difference and grow your career, we want to hear from you. Apply today on our website http://www.markvii.net and help us build smarter, cleaner manufacturing solutions.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete the listed essential functions.