Service Technician

Main Job Functions

Perform installation, repair, maintenance and technical services at customer sites. Travel required (Domestic and International).

Duties and Responsibilities

• Provide customer support, diagnose equipment operation problems and assist in the process of supplying spare/replacement parts.
• Maintain a professional demeanor and helpful attitude on all customer interactions.
• Provide assistance at customer sites in machine start-up, installation and/or repair as required.
• Provide detailed feedback (marked prints, etc.) of deviations from issued (As Built) drawings, blueprints, parts lists, etc. to the Engineering Department so “As Built” files can be updated.
• Work with the Production, Engineering, and Sales departments, and with customers on acceptance testing and training, including in-house Final Testing and FAT procedures.
• Work with minimum supervision working from instruction manuals, assembly blueprints, parts lists, etc.
• Adhere to and follow Company policies and safety regulations, and encourage safe work practices.
• Aid in other areas and help train other employees in the Company.
• Adhere to and implement the ISO QMS.
• Participate in the Process of Ongoing Improvement to identify policies, processes and procedures that contribute to improve the operations of the Parts / Service Department and Company.

Qualifications

• Working knowledge of Allen Bradley PLC (Allen Bradley service level training or equivalent).
• Fundamental training and or experience in mechanical, electrical and pneumatic principles.
• Technical or College degree preferred.
• Experience in field support technical service, preferably as a Field Service Engineer.
• Working knowledge of automatic machinery, preferably in the pharmaceutical / medical field.
• Ability to read and work from blueprints and electronic schematics.
• Ability to communicate and work effectively to support others.
• Good computer, organizational skills, professional conduct and positive attitude required.